Patient Access Rep - PRN - Days

Trinity Health Mid-Atlantic; New Hampton (IA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Education assistance

Day-one benefits

Competitive wages plus weekend/night差

Job summary

MercyOne North Iowa Medical Center is seeking a Part-time Patient Access specialist to register patients, verify insurance, and collect payments. The role supports inpatient and outpatient settings with emphasis on accuracy and customer service.

Strong communication, data entry, and basic computer skills are essential. A high school diploma is required, with HFMA CRCR or NAHAM CHAA certification encouraged within the first year.

Qualifications

• High school diploma or equivalent required.
• HFMA CRCR or NAHAM CHAA within 12 months of hire.
• Minimum 1 year of customer service experience; patient access experience preferred.

Responsibilities

• Validate and enter demographic, clinical, financial and insurance information.
• Register patients in various settings and for multiple patient types.
• Inform patients of liabilities and collect co-pays, deductibles, and balances at check-in.
• Document payments in the patient accounting system and provide receipts.
• Obtain physician orders and collect required signatures.

Skills

English (reading/writing)

Communication skills

Interpersonal skills

Data entry speed

Medical terminology knowledge

Computer/PC skills

Time management

Education

High school diploma

HFMA CRCR certification

NAHAM CHAA certification

Tools

Patient accounting system

Job description

Employment Type: Part time Shift: Day Shift Description: Position Purpose: Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

What you will Do:

• Responsible for validating/obtaining and entering demographic, clinical, financial, and insurance information into the patient accounting system by interviewing the patient, family member and/or guarantor.
• Preforms activities that are related to registration in a variety of setting/locations and for multiple patient types (Inpatients, Outpatients, Ambulatory Surgery, Emergency Department, Diagnostic Outpatients, Labor & Delivery, Newborn, Lab Specimens, etc).
• Prepare patient estimate and informs patient/guarantor of their liabilities and collects appropriate patient liabilities, including co-payments, co-insurances, deductibles, deposits and outstanding balances at the point of check-in.
• In the collection of funds, documents payments/actions in the patient accounting system and provides the patient with a payment receipt.
• Obtains signed physician orders for all tests and procedures from physicians/offices.
• Prepares identification bracelets and patient ID labels.
• Obtains/scans patient/guarantor signatures on required forms (ID cards, insurance cards, consent to treatment, assignment of benefits, release of information, waivers, etc.).
• May audit & record the patient's valuables, securing appropriate authorizations, if needed.

Hours/Schedule: PRN

Minimum Qualifications

Education: High school diploma or equivalent. HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Experience: Minimum one (1) year customer service experience. Patient Access experience preferred.

Special Skills and Competencies

Annual assessment of competency is completed every year. Must be able to read, write and/or speak English. Computer/PC experience/skills are required. Typing (40 words per minute) or data entry (50-60 keystrokes per minute) preferred. Knowledge of medical terminology desired. Excellent communication skills verbal & written, interpersonal skills are necessary in dealing with internal and external customers, including the ability to interpret customer requirements, recommend and take action to satisfy the customer's needs. Accuracy, attentiveness to detail and time management skills required.

Position Highlights and Benefits

• Education Assistance offered
• Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 20 hours per week or greater
• Competitive wages; including weekend and night differentials
• Generous paid time off program
• Retirement Savings program with employer match starting on Day 1

Ministry/Facility Information

MercyOne North Iowa Medical Center provides expert health care to 15 counties.

MercyOne North Iowa Medical Center is a 342 bed, regional referral teaching hospital in Mason City, Iowa.

MercyOne New Hampton Medical Center is an 11 bed, rural access hospital in New Hampton, Iowa.

Our service area spans 15 counties across northern Iowa and southern Minnesota.

We serve a population over 260,000.

With more than 3,000 colleagues and a medical staff of almost 500 physicians and allied health professionals, MercyOne North Iowa Medical Center is the largest employer in the region.

MercyOne Medical Group - North Iowa is part of Iowa’s largest multispecialty clinic systems.

In north Iowa, our clinics are made up of more than 25 primary care, pediatric, internal medicine and specialty clinics.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.

By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation.

Together, we're 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states.

Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services.

Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org.

You can also follow Trinity Health on LinkedIn.