Patient Access Representative - FT/Evenings - Mercy Jefferson

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Festus (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Premium pay

Job summary

Mercy Hospital Jefferson in Festus, MO is seeking a Patient Access Representative. You will be the first point of contact, delivering compassionate service and guiding patients through scheduling, registration, and benefits verification.

This role requires attention to detail, strong communication, and the ability to work with insurance carriers, Medicare guidelines, and hospital staff to secure timely financial clearance.

Qualifications

• Excellent communication, both orally and in writing.
• Able to interact with patients, physicians, and staff.
• Proficient with insurance terminology and data entry.
• Knowledge of Medicare guidelines and insurance processes is a plus.

Responsibilities

• Greet patients and verify needed information.
• Schedule, register, verify benefits, and obtain pre-certification.
• Facilitate financial clearance and pre-visit collection.
• Maintain accurate patient records and data entry.
• Collaborate with ED and hospital staff to support admissions.

Skills

Communication skills

Organizational skills

Attention to detail

Excellent phone etiquette

Education

High School Diploma

Job description

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

Job Description

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patients entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies and serves as a mentor to fellow Patient Access co-workers.

Position Details

Additional Job Description

Location

Mercy Hospital Jefferson - Emergency Department

1400 US Highway 61,

Festus, MO 63028

This is a float position between Festus, MO and Farmington, MO

Hours/Schedule

Full-Time

Premium Pay for working in the ED!!

Qualifications

Education

High School Diploma

Experience

1-3 years clerical experience preferred. Experience with medical terminology and insurance plans preferred.

Minimum Skills, Knowledge And Ability Requirements

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

• including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.