Patient Access Representative - FT/Evenings - Mercy Jefferson ED

Mercy; Crystal City (MO); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Premium pay for ED

Evening differential

Job summary

Mercy Hospital Jefferson's Emergency Department is seeking a Patient Access Representative to be the first contact for patients, ensuring compassionate service and accurate data entry.

This role covers scheduling, registration, benefit verification, pre-certification and financial clearance in a fast-paced ED in Festus, MO. Evening full-time shifts offer premium pay and differential eligibility.

Qualifications

• Education: High School Diploma.
• 1-3 years clerical experience preferred; experience with medical terminology and insurance plans preferred.
• Excellent oral and written communication; telephone etiquette required.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and maintain accuracy.
• Knowledgeable with various computer systems; able to use a 10-key calculator.

Responsibilities

• Facilitate patient entrance, including scheduling and registration.
• Verify benefits, assist with pre-certification and financial clearance.
• Ensure accurate patient data is entered into patient records.

Skills

Communication skills

Telephone etiquette

Organizational skills

Attention to detail

Relationship building

Education

High School Diploma

Tools

Computer systems

10-key calculator

Insurance terminology

Job description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details

Location

Mercy Hospital Jefferson - Emergency Department

1400 US Highway 61,

Festus, MO 63028

Hours/Schedule

Full-Time

Evenings

• Premium Pay for working in the ED!!
• Evening Differential Eligible!!

Qualifications

Education: High School Diploma

Experience: 1-3 years clerical experience preferred. Experience with medical terminology and insurance plans preferred.

Minimum skills, knowledge and ability requirements

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.