Patient Access Representative - FT/Evenings - Mercy Jefferson

Mercy; Festus (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Premium Pay for working in the ED

Job summary

Mercy Hospital Jefferson (Festus, MO) seeks a Patient Access Representative to facilitate patient entrance, scheduling, registration and financial clearance. This float position covers Festus and Farmington, with premium pay for ED shifts.

Ideal candidates have a High School Diploma and 1–3 years clerical experience, plus familiarity with insurance plans and medical terminology. Strong communication and data accuracy are essential.

Qualifications

• High School Diploma required.
• 1–3 years clerical experience preferred.
• Experience with medical terminology and insurance plans preferred.
• Excellent communication and organizational skills.

Responsibilities

• Facilitate patient entrance into Mercy facilities, including scheduling, registration, benefit verification, pre-certification and financial clearance.
• Ensure most accurate patient data is obtained and populated in the patient record; mentor peers as needed.
• Maintain knowledge of insurance carriers, Medicare guidelines and regulatory standards.

Skills

Communication

Organizational skills

Telephone etiquette

Attention to detail

Customer service

Medical terminology

Insurance terminology

Computer systems

10-key calculator

Education

High School Diploma

Tools

10-key calculator

Job description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patients entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies and serves as a mentor to fellow Patient Access co-workers.

Position Details:

Additional Job Description

Location

Mercy Hospital Jefferson - Emergency Department

1400 US Highway 61,

Festus, MO 63028

This is a float position between Festus, MO and Farmington, MO

Hours/Schedule

Full-Time

Days

Premium Pay for working in the ED!!

Qualifications:

Education: High School Diploma

Experience: 1-3 years clerical experience preferred. Experience with medical terminology and insurance plans preferred.

Minimum skills, knowledge and ability requirements:

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.