Patient Access Representative - FT/Evenings - Mercy Jefferson ED

Mercy; Festus (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy Hospital Jefferson - Emergency Department in Festus, MO is seeking a Patient Access Representative who will be the first contact for patients, providing compassionate service, verifying insurance, scheduling, and registration.

The role requires 1-3 years of clerical experience, a High School Diploma, strong communication, data accuracy, and the ability to work evenings with premium pay in the ED.

Qualifications

• Strong communication and telephone etiquette.
• Experience with medical terminology and insurance plans preferred.
• Attention to detail and ability to work under stress to meet deadlines.

Responsibilities

• Facilitate patient entry into Mercy facilities: scheduling, registration, and data collection.
• Verify benefits, pre-certification, and financial clearance; assist with pre-visit collection.
• Maintain accurate patient data and stay informed on insurance carriers and guidelines.

Skills

Communication

Relationship building

Organizational skills

Attention to detail

Computer literacy

10-key calculator

Education

High School Diploma

Job description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details:

Location

Mercy Hospital Jefferson - Emergency Department

1400 US Highway 61,

Festus, MO 63028

Hours/Schedule

Full-Time

Evenings

Premium Pay for working in the ED!!

Evening Differential Eligible!!

Qualifications:

Education: High School Diploma

Experience: 1-3 years clerical experience preferred. Experience with medical terminology and insurance plans preferred.

Minimum skills, knowledge and ability requirements:

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.