Patient Access Representative - FT/Evenings - Mercy Jefferson ED

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Festus (MO); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Premium pay for working in the ED!!

Evening Differential Eligible!!

Job summary

Mercy Hospital Jefferson is seeking a Patient Access Representative to be the first point of contact, ensuring compassionate service and accurate data entry for patients entering Mercy facilities. Responsibilities include scheduling, registration, benefits verification, pre-certification and financial clearance in a fast-paced environment.

The role requires strong communication, attention to detail, and knowledge of insurance plans, with 1–3 years clerical experience preferred.

Qualifications

• Education: High School Diploma.
• Experience: 1-3 years clerical experience preferred.
• Experience with medical terminology and insurance plans preferred.

Responsibilities

• Facilitate all components of the patient’s entrance into Mercy facilities, including scheduling, registration, benefit verification, pre-certification and financial clearance.
• Ensure the most accurate patient data is obtained and populated into the patient record.
• Maintain knowledge of insurance carriers, Medicare guidelines, and federal/state accreditation requirements.

Skills

Communication

Telephone etiquette

Organizational skills

Attention to detail

Customer service

Teamwork

Education

High School Diploma

Tools

EHR systems

Job description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

Job Description

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details

Location

Mercy Hospital Jefferson - Emergency Department
1400 US Highway 61,
Festus, MO 63028

Hours/Schedule

Full-Time
Evenings

Premium Pay for working in the ED!!

Evening Differential Eligible!!

Qualifications

Education: High School Diploma

Experience: 1-3 years clerical experience preferred. Experience with medical terminology and insurance plans preferred.

Minimum Skills, Knowledge And Ability Requirements

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.