Patient Access Representative (Days/Evening/Nights)

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Perryville (MO); On-site; USD 22,000 - 33,000; Full time

Job summary

Mercy seeks a Patient Access Representative to join the Perryville facility team. This role is the first touchpoint for patients, ensuring smooth entry, accurate data capture, and coordination of scheduling and pre-certifications.

The position requires strong communication, attention to detail, and familiarity with insurance processes. Mercy emphasizes compassionate service and a collaborative work environment to support patient care.

Qualifications

• Experience in scheduling, registration or front desk duties preferred.
• Familiarity with insurance verification and pre-certification processes preferred.
• Strong written and verbal communication with attention to accuracy.

Responsibilities

• Facilitate patient entrance including scheduling, registration and pre-auth activities.
• Verify benefits and obtain financial clearance and complete patient records accurately.
• Communicate effectively with patients, physicians, staff and insurers; maintain organization under pressure.

Skills

Clerical experience

Medical terminology

Insurance plans

Telephone etiquette

Communication

Detail oriented

10-key calculator

Keyboard proficiency

Education

High School diploma

Some college coursework

Tools

EMR systems

Job description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy service standards.

Job Description

The Patient Access Representative will facilitate all components of the patients entrance in to any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details

Mercy Hospital Perry (Perryville, MO)

Patient Access Representative - Float

Shifts: Days/Evening/Nights with Rotating Holidays & Weekends

Hours: 40 hours/week

Qualifications

• Experience: 1-3 years clerical experience preferred. Experience with medical terminology and insurance plans preferred.
• Required Education: High School diploma required, some college helpful.
• Minimum skills, knowledge and ability requirements:
• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Registration, clerical, front desk, support, administrative