Patient Access Rep - FT, Varies/Rotating

Southeast Hospital; Cape Girardeau (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy Hospital Southeast is seeking a Patient Access Representative to be the first point of contact for patients, delivering compassionate service in line with Mercy Service Standards. The role includes scheduling, registration, benefit verification, pre-certification, and financial clearance, with a focus on accurate data capture and clear communication about financial responsibilities.

2-3 years of clerical experience preferred; high school diploma required.

Qualifications

• 1-3 years clerical experience and customer service preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.
• Excellent written and verbal communication skills.
• Ability to work under stress and maintain accuracy.
• Strong organizational skills and attention to detail.

Responsibilities

• Facilitate patient entrance into Mercy facilities, including scheduling and registration.
• Perform benefit verification, pre-certification and financial clearance tasks.
• Collect patient financial responsibility and document outcomes.
• Explain payment options and resources to patients and families.
• Maintain accurate patient data in the record and communicate with care teams.

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Telephone etiquette

Empathy

Education

High School diploma

Some college helpful

Tools

10-key calculator

Computer systems

Keyboard typing

Job description

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

• Cape Girardeau, Missouri
• Support Services
• Administrative/Clerical/Registration
• Regular
• Full-time
• Mercy Hospital Southeast
• JR273223

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This caregiver must have exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies. This may include scheduling, registration, benefit verification, pre-certification, financial clearance, and the collection of patient financial responsibility before or at the time of service. The Patient Access Representative is responsible for communicating applicable financial responsibility, requesting payment, explaining available payment options and financial assistance resources, and accurately documenting the outcome of each required financial conversation.

Position Details

Mercy Hospital Southeast

1701 Lacey Street

Cape Girardeau, MO 63701

Hours/Schedule

Full-Time (40-hrs per week) - Varies/Rotating Shift

1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.

Minimum Skills, Knowledge And Ability Requirements

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computer systems; Ability to use a 10-key calculator and computer keyboard.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with confidence, professionalism, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns, explain available financial resources, and complete required referrals.
• Ability to consistently follow and document established patient financial engagement and collection workflows.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.