Ambulatory Patient Access Representative - Grove City

Nationwide Children's Hospital; Stringtown (TX); On-site; USD 22,000 - 28,000; Full time

Job summary

Nationwide Children's Hospital is seeking a patient access representative to greet and register patients, answer calls, schedule appointments, and file charts. This full-time, benefits-eligible role requires attention to detail and excellent customer service in a fast-paced setting.

The position involves obtaining demographic and insurance information, verifying eligibility, and coordinating with clinical staff. Experience in healthcare and CPR certification may be required depending on the role.

Qualifications

• High School Diploma or equivalent, required.
• Associate’s Degree, preferred.
• CPR certification may be required depending on position.
• One year of health care experience preferred.

Responsibilities

• Provides excellent customer service to patients and families by following SOPs.
• Interviews and registers patients in registration areas.
• Obtains accurate demographic, insurance, and physician information.
• Screens data to ensure insurance eligibility and informs customer of differences.
• Ensures pre-certification and physician referral requirements are met.
• Identifies self-pay patients and guides them to financial assistance.
• Maintains open communication with all departments and clinical staff.
• Helps in shadowing/new employee onboarding.

Skills

Customer service

Registration interviews

Data collection

Administrative skills

Communication

Education

High School Diploma or equivalent

Associate’s Degree, preferred

Tools

Computer systems

Patient registration software

Job description

Job Description Summary

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Overview

Full time, benefits eligible role

40 Hours per week

Sun 11:30am - 8:00pm

Mon 1:30pm - 10:00pm

Tues 1:30pm - 10:00pm

Wed 1:30pm - 10:00pm

Thur 1:30pm - 10:00pm

Job Description Summary

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Job Description

Essential Functions:

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Education Requirement

• High School Diploma or equivalent, required.
• Associate’s Degree, preferred.

Licensure Requirement

(not specified)

Certifications

CPR certification (based on position and as determined by manager).

Skills

• Demonstrated computer skills with the ability to navigate most current technology systems.
• Strong administrative skills.

Experience

One year of health care experience, preferred.

Physical Requirements

OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing - Far/near, Sitting, Standing, Walking

Additional Physical Requirements Performed But Not Listed Above

Able to multi-task within in a stressful environment.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet