Patient Access Representative - ED

Lifepoint Health®; Hickory (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

Lifepoint Health is seeking a Patient Access Representative in Hickory, NC to collect patient demographics, insurance and financial information for outpatient and inpatient admissions. The role verifies benefits, obtains authorizations as needed, and collects co-pays to expedite the admitting process.

Responsibilities include data entry into registration systems, distributing forms, explaining documents, and providing excellent customer service while protecting patient privacy.

Qualifications

• High School diploma preferred.
• Ability to understand and communicate clearly.
• Experience with handling sensitive information is a plus.

Responsibilities

• Obtains and enters demographic, billing, and clinical data into the registration system promptly.
• Distributes forms and educational handouts to patients and families.
• Verifies insurance benefits and obtains precertifications as needed.
• Collects co-pays and deductibles at point of service.
• Provides excellent customer service and protects patient privacy.
• Reports to Director or Manager; supports department operations as needed.

Skills

Critical thinking

Decisive judgment

Minimal supervision

Rapid learning

English communication

Skills competency checklist

Education

HS Diploma

Job description

Patient Access Representative Position

Schedule: 7:00PM-7:00 AM

Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions. Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process. Provides a positive first impression of the facility. Reports to the Director or Manager of Department.

Essential Functions

• Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
• Distributes and explains forms, documents, and educational handouts to patients and families.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
• Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.
• Protects patient privacy and confidentiality in all registration activities.
• Participates in performance improvement and required education.
• Works alternate shifts/areas as needed to support department operations.
• Performs other duties as assigned.

Additional Information

Populations Served: Does not treat or provide clinical care to patients. Protected Health Information Accessed: Demographic, Insurance, Financial. Exposure: Occupational exposure to bloodborne pathogens may be present. Physical Requirements (typical): Frequent keyboard data entry, sitting, audible speech and hearing; frequent reaching and repetitive hand/arm movements; occasional walking, standing, squatting, pushing/pulling and lifting/carrying up to 25 lbs; rare climbing, kneeling, running, and higher-force tasks. Vision demands include near/far vision and depth perception (constant), color distinction (constant); smell and taste rarely required. Occasional exposure to biological and rare exposure to chemical hazards (e.g., dust, gases/vapors/fumes); latex exposure rare.

Knowledge, Skills & Abilities

Education: High School diploma preferred. Skills: Critical thinking, decisive judgment, and ability to work with minimal supervision in a fast-paced environment. Rapid learning and navigation of multiple software systems. Effective English communication (read, write, speak, and understand). Ability to complete the Skills Competency Checklist within 90 days of hire.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.