Patient Representative - Surgical Office

Memorial Physician Practices; Galax, Northern (VA, KY); Hybrid; USD 20,000 - 25,000; Full time

Job summary

Twin County Regional Healthcare in Galax, Virginia is seeking a Patient Representative to join our Surgical Office team. This full-time, weekdays role supports patient reception, registration, and clerical duties in a fast-paced healthcare setting, ensuring accurate demographics, billing and insurance information is captured at the point of care.

The position offers pay between $14.41 and $17.79 per hour, with the opportunity to grow within Lifepoint Health's network of facilities across the

Qualifications

• High school diploma or equivalent.
• Previous Medical Office experience is preferred.
• Strong computer skills required.

Responsibilities

• Performs receptionist, registration, and clerical duties.
• Ensures that all necessary patient demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles.

Skills

Receptionist duties

Registration

Clerical tasks

Insurance verification

Education

High school diploma

Job description

Schedule:Full Time Weekdays

Location:Surgical Office

Pay Range:$14.41-$17.79 per hour.

Your experience matters

Twin County Regional Healthcare is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Representative joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in thelives of those we serve.

More about our team

Our Surgical Office is dedicated to providing compassionate, patient-centered care for individuals and families throughout every stage of life. As part of an exciting growth initiative, our expanded location will now offer urgent care services, a new acute walk-in clinic for same-day healthcare needs, and enhanced collaboration among providers and clinical teams. This integrated approach allows patients to access comprehensive, high-quality care in one convenient location while creating new opportunities for teamwork, innovation, and exceptional service. As a Patient Representative, you will play a key role in ensuring every patient feels welcomed, supported, and cared for throughout their experience.

How you'll contribute

A Patient Representative who excels in this role:

• Performs receptionist, registration, and clerical duties.
• Ensures that all necessary patient demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What we're looking for:

Applicants should have a high school diploma or equivalent.

• Previous Medical Office experience is preferred.
• Strong computer skills required.

More about Twin County Regional Healthcare

Twin County Regional Healthcare (TCRH) is located in Galax, Virginia, which is in the center of the Twin Counties of Grayson and Carroll in Southwest Virginia.TCRH is a 141-bed facility that includes acute care, ambulatory care and emergency services. TCRH is considered a rural hospital that serves a large Medicare population, as well as, a total population of approximately 60,000. We operate within a 100-mile radius.

EEOC Statement

Twin County Regional Healthcare is an Equal Opportunity Employer. Twin County is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.