Patient Access Representative - Broadway Switchboard Operator - 40 hrs/wk

Sanford; Fargo (ND); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health is seeking a Patient Access Representative to be the first point of contact for patients, ensuring a welcoming and efficient experience in person or on the phone.

The role involves registrations, scheduling, and administrative tasks across our clinics. Strong customer service and basic medical terminology are expected, with pay commensurate to a 40-hour work week and a shift pattern including 8:30am–5:00pm, plus every other weekend and 3 holidays per year.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• BLS may be required in certain locations and/or settings.

Responsibilities

• Greet patients, verify demographics and route documents.
• Coordinate scheduling and referrals; manage pre-authorization where applicable.
• Provide registration duties, including multi-line phone operations and patient flow coordination.
• Assist with financial arrangements, collect co-pays and payments, and address registration errors or denied claims.
• Coordinate telemed appointments and reminders; support chart preparation and patient data management.

Skills

Customer service

Medical terminology

Phone etiquette

Education

High school diploma or equivalent

Job description

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Compensation:

Salary Range: $16.25 - $23.00

Union Position:

No

Department Details

Behind the scenes position facilitating incoming call transfers within our facilities. Will also be responsible for launching emergency codes on the 3 medical campuses.

Hours will be 830a-5p M/W/TH/F and every other Sa|Su 7a-330p. Will also rotate working 3 holidays/year.

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Job Description

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].