Patient Access Representative - Ears Nose Thoat

McLaren Health Care; Bay City (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

McLaren Health Care is seeking a Patient Access Representative II to handle registration, financial clearance, insurance verification and cashier duties under Revenue Cycle Management. You will perform assigned tasks with accuracy, professionalism and confidentiality, while supporting team goals and quality standards.

Required education includes a high school diploma or equivalent and 4+ years of related experience, or an associate degree with 2+ years in patient access or medical billing.

Qualifications

• High School Diploma or GED required.
• Associate degree plus 2 years Patient Access or Medical Billing experience, or 4 years in Patient Access/Medical fields.
• Internal employees must have no corrective actions on record.
• Proven skills in Microsoft Office, especially Excel and Word, Windows-based applications, and 10-key calculators.

Responsibilities

• Completes all assigned Patient Access II tasks accurately and timely.
• Responds promptly, professionally to customer needs.
• Communicates effectively with McLaren Health Care team members.
• Contributes to quality improvement efforts.
• May seek guidance from Rep III for complex tasks.
• Organizes time and prioritizes effectively.
• Maintains confidentiality per HIPAA and policies.
• Follows safety standards and policies.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma or GED

Associate's degree in related field

Tools

Excel

Word

Windows-based applications

10-key calculators

Job description

Under minimum direction, the Patient Access Representative II is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. Patient Access Representative II is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.

Responsibilities

• Completes all assigned tasks and responsibilities of Patient Access Representative II accurately and in a timely manner.
• Responds promptly, professionally and courteously to all customers’ needs.
• Cooperates and communicates effectively with all McLaren Health Care team members.
• Contributes to continuous quality improvement efforts.
• Completes complex tasks accurately and timely. May seek guidance and direction from Rep III and supervisor as needed for complex assignments.
• Organizes time and prioritizes effectively.
• Practices cost effective measures.
• Maintains confidentiality in all matters regarding patients, the hospital, the department and human resources.
• Complies with HIPAA regulations and Patient Bill of Rights.
• Flexes to meet department needs and objectives.
• Follows all safety and health standards.
• Other duties as assigned or when necessary to maintain efficient operation of the department and the company as a whole.

Required

• High School Diploma or GED
• Minimum of 4 years of Patient Access, Customer Service or Medical work experience OR Associates Degree in related field and 2 years of Patient Access or Medical Billing work experience.
• Internal employees much have no corrective actions
• Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators

Preferred

• Certification in medical billing, coding, or equivalent job specific certification
• Working knowledge of CPT, HCPCS, and ICD-10
• Six years’ experience in progressively more responsible finance and/or healthcare revenue cycle functions

Additional Information

• Schedule: Full-time
• Requisition ID: 26010693
• Daily Work Times: 8a - 5p
• Hours Per Pay Period: 80
• On Call: No
• Weekends: No