Patient Access Representative - Heart & Vascular

mclarenhlth; Bay City (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

McLaren Health Care is seeking a Patient Access Representative II to perform registration, financial clearance, insurance verification, cashier tasks, and related duties within Revenue Cycle Management. The role emphasizes accuracy, timeliness, confidentiality, HIPAA compliance, and teamwork in a healthcare setting.

Qualifications include a high school diploma or GED and a minimum of four years in patient access or medical-related work (or an associate degree with two years of experience).

Qualifications

• Minimum of 4 years of Patient Access, Customer Service or Medical work experience.
• Associates Degree plus 2 years of Patient Access or Medical Billing work experience.
• Internal employees must have no corrective actions on file.
• Proven skills in Microsoft Office, especially Excel and Word, and 10-key calculators.

Responsibilities

• Completes all assigned tasks and responsibilities of Patient Access Representative II accurately and in a timely manner.
• Responds promptly, professionally and courteously to all customers’ needs.
• Cooperates and communicates effectively with all McLaren Health Care team members.
• Contributes to continuous quality improvement efforts.
• Completes complex tasks accurately and timely; may seek guidance from Rep III and supervisor for complex assignments.
• Organizes time and prioritizes effectively.
• Practices cost effective measures.
• Maintains confidentiality in all matters regarding patients, the hospital, the department and human resources.
• Complies with HIPAA regulations and Patient Bill of Rights.
• Follows all safety and health standards.
• Other duties as assigned to maintain efficient operation.

Skills

Customer service

Patient access

Communication

Education

High School Diploma or GED

Associates Degree in related field

Tools

Microsoft Office

Excel

Word

Windows-based applications

10-key calculator

Job description

Under minimum direction, the Patient Access Representative II is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. Patient Access Representative II is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.

Responsibilities:

• Completes all assigned tasks and responsibilities of Patient Access Representative II accurately and in a timely manner.
• Responds promptly, professionally and courteously to all customers’ needs.
• Cooperates and communicates effectively with all McLaren Health Care team members.
• Contributes to continuous quality improvement efforts.
• Completes complex tasks accurately and timely. May seek guidance and direction from Rep III and supervisor as needed for complex assignments.
• Organizes time and prioritizes effectively.
• Practices cost effective measures.
• Maintains confidentiality in all matters regarding patients, the hospital, the department and human resources.
• Complies with HIPAA regulations and Patient Bill of Rights.
• Flexes to meet department needs and objectives.
• Follows all safety and health standards.
• Other duties as assigned or when necessary to maintain efficient operation of the department and the company as a whole.

Required:

• High School Diploma or GED
• Minimum of 4 years of Patient Access, Customer Service or Medical work experience OR Associates Degree in related field and 2 years of Patient Access or Medical Billing work experience.
• Internal employees much have no corrective actions
• Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators

Preferred:

• Certification in medical billing, coding, or equivalent job specific certification
• Working knowledge of CPT, HCPCS, and ICD-10
• Six years’ experience in progressively more responsible finance and/or healthcare revenue cycle functions