Patient Access Representative - Days - Full-Time - 40 Hours Per Week

Boone Hospital Center; Columbia Township (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Boone Health in Missouri is seeking a Patient Access Representative to greet patients, verify demographics and insurance, and schedule or register patients across Boone Health facilities. You will ensure accurate data entry, explain financial responsibilities, and maintain HIPAA compliance, while delivering compassionate service.

The ideal candidate has a high school diploma or GED, strong communication skills, and attention to detail.

Qualifications

• Patient-focused, professional communication with patients and families.
• Ability to handle insurance information and HIPAA requirements.

Responsibilities

• Register patients and schedule appointments across Boone Health systems.
• Verify demographics and insurance coverage; collect patient payments when applicable.
• Maintain accuracy of patient records and ensure compliance with regulatory guidelines (HIPAA, MSP, EMTALA).
• Provide clear financial guidance and education to patients.

Skills

Customer service

Attention to detail

Communication

Education

High School Diploma or GED

Job description

Job Description Additional Job Information 40 hours per week Monday through Friday Multiple day shifts available Between the hours of 8:00 a.m. and 5:30 p.m. Benefits begin first day of employment!

Overview

Job Summary The Patient Access Representative is often the first point of contact for our patients and therefore must represent Boone Health with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, vision, values, and Boone Health service standards. The Patient Access Representative will facilitate all components of the patients' entrance into any Boone Health facility. This position will require a high level of emotional intelligence and ability to make a personal connection. The patient experiences vary broadly based on their medical needs and acuity. This position highly impacts the ability to maximize the level of reimbursements and prevention of denials by accurate collection of demographics and insurance information, benefit verification and point of service collection. Selecting the correct patient from the master person index (MPI) is critical to patient safety. This team member must possess a friendly demeanor, exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state, and accreditation agencies.

Job Responsibilities

Utilize critical thinking skills to assess and respond to a variety of situations, anticipating patients' needs and being able to respond to them. Communicate in a professional, positive, and patient-focused manner with all patients, families, and co-workers whether in-person or by phone. This responsibility is critical to ensure positive patient experience, maximize reimbursements, and minimize denials and avoidable write-offs, and ensuring that we are maintaining the integrity of the patients clinical and financial record by correctly selecting the correct from our MPI. The responsibilities of this position include hospital registration and scheduling within multiple Boone Health systems. Assures proper patient identification, registers, schedules, verifies insurance, scans and retrieves documents within multiple Boone Health systems. Validates that the order is complete, signed by the ordering provider, and the correct test is ordered. The attention to detail is essential to ensure accurate patient records. Strong communication skills are necessary in order to provide the patient with preparation instructions for each scheduled procedure, education on financial responsibilities and collection of applicable patient payments. In order to comply with complex regulatory guidelines, must be able to understand, articulate and enforce hospital compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, JCAHO Requirements. Each patient completes HIPAA acknowledgement. Performs Other Responsibilities as Assigned.

Minimum Qualifications

• High School Diploma or GED

Preferred Qualifications

• Associate Degree < 2 Years’ Experience
• CHAA License/Certification

Work Shift

Day Shift (United States of America)

Legal Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Equal Opportunity Employer

Boone Health is a mid-Missouri health care network of primary care offices, private practice clinics, outpatient services and affiliated hospitals, including Boone Hospital Center. Boone Hospital Center is a 392-bed full-service hospital located in Columbia, Mo. It is a regional referral center located in the center of the state. The hospital provides progressive health care programs, services, and technology to residents in 26 mid-Missouri counties. Boone Hospital Center was named the top hospital in mid-Missouri by U.S. News & World Report from 2015-2023 and was ranked as a Top 100 Hospital by Healthgrades for 2023 and 2024. Boone Hospital Center is mid-Missouri’s only designated Magnet® Hospital for Nursing Excellence by the American Nurses Credentialing Center. Boone Health was named America’s #46 Best Mid-Sized Employer by Forbes.