Financial Resource Coordinator

Boone Hospital Center; Columbia Township (MO); On-site; USD 40,000 - 65,000; Full time

Job summary

Boone Hospital Center is seeking a Financial Counselor to provide counseling for admissions, collect copays, and assess patient eligibility for Medicaid assistance. The role includes assisting with charity applications and ensuring accurate documentation in the system.

The position requires a high school diploma or GED, 2-5 years of experience, and a focus on patient-centered communication to support maximum reimbursement and positive patient experiences.

Qualifications

• High School Diploma or GED required.
• 2-5 years of experience; no supervisor experience.
• Experience in financial counseling or related field preferred.

Responsibilities

• Provide financial counseling for admissions or pre-admissions.
• Collect payment (copays and deposits) from patients.
• Assess Medicaid eligibility; determine payment options.
• Assist with charity applications and required documentation.
• Document financial information in the system accurately.
• Communicate professionally with patients and maintain excellent customer service.

Skills

2-5 Years’ Experience

No Supervisor Experience

Customer Service

Education

High School Diploma or GED

Associate degree

Certification: Application Counselor

Job description

Job Description

Additional Job Information 40 Hour Work Week Benefits start first day of employment! 8:00A.M.-4:30P.M. Overview

Job Summary

Responsible for providing financial counseling services. Collection of copays and deposits from patients. Completes an initial assessment of the patient to determine if they qualify for Medicaid assistance. Works with the patients/families to obtain the required information, documentation, signatures and negotiations. Assists patients as needed with completing forms for Charity application. Follows up with patients to assure compliance. Reviews accounts for accuracy to assure maximum reimbursement for the Hospital.

Job Responsibilities

Performs financial analysis and counseling for applicable admissions or pre-admissions, in order to identify and address any potential problems with insurance benefits and the patient's ability to pay. Notifies Case Management of insurance issues. Request payment, as applicable, before or at the time of admission due to unmet deductibles, inadequate or no insurance coverage, uncovered services, package price services or previous bad debt accounts. Provide assistance to uninsured patients and families. Perform evaluation for possible insurance coverage or other payment opportunities. Documents appropriate financial information into the computer system. Assist patients with account balance questions, itemized statement requests and resolving billing issues. Communicates in a professional, positive and respectful manner with patients. Be able to provide consistent excellent customer service in a variety of situations. Maintains effective communication with Revenue Management. Performs Other Responsibilities as Assigned.

Minimum Qualifications

High School Diploma or GED 2-5 Years’ Experience No Supervisor Experience

Preferred Qualifications

Associate degree Cert Application Counselor

Work Shift

Day Shift (United States of America)

Legal Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Equal Opportunity Employer

Boone Health is a mid-Missouri health care network of primary care offices, private practice clinics, outpatient services and affiliated hospitals, including Boone Hospital Center.

Boone Hospital Center is a 392-bed full-service hospital located in Columbia, Mo. It is a regional referral center located in the center of the state. The hospital provides progressive health care programs, services, and technology to residents in 26 mid-Missouri counties. Boone Hospital Center was named the top hospital in mid-Missouri by U.S. News & World Report from 2015-2023 and was ranked as a Top 100 Hospital by Healthgrades for 2023 and 2024. Boone Hospital Center is mid-Missouri’s only designated Magnet® Hospital for Nursing Excellence by the American Nurses Credentialing Center. Boone Health was named America’s #46 Best Mid-Sized Employer by Forbes.