Patient Access Representative - Emergency Dept, Full Time - Nights

Boone Health; Columbia Township (MO); Sur place; USD 25 000 - 30 000; Plein temps

Résumé du poste

Boone Health in Missouri seeks a Patient Access Representative for the Boone Emergency Department. The role is 40 hours per week, night shift Monday to Thursday, 9:00 p.m. to 7:00 a.m., focusing on patient check-in, registration, scheduling, and accurate data capture.

You will verify insurance, collect applicable balances, and protect patient privacy under MSP, HIPAA, and hospital policies. Exceptional attention to MPI accuracy and customer service is essential to support reimbursement and

Qualifications

• High School Diploma or GED required or equivalent.
• CHAA license/certification preferred.
• Associate degree or equivalent preferred.

Responsabilités

• Hospital registration and scheduling within Boone Health systems.
• Verify insurance and collect applicable patient payments.
• Ensure accurate demographics and MPI selection for patient safety.
• Educate patients on financial responsibilities and test preparation instructions.
• Maintain HIPAA compliance and MSP guidance in daily duties.

Connaissances

Customer service

Attention to detail

Verbal communication

Formation

High School Diploma or GED

CHAA License/Certification

Associate Degree (Preferred)

Description du poste

Job DescriptionAdditional Job Information40 hours per weekMonday - Thursday; 9:00p.m.- 7:00a.m.Location: Boone Emergency DepartmentBenefits start first day of employment!OverviewJob SummaryThe Patient Access Representative is often the first point of contact for our patients and therefore must represent Boone Health with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, vision, values, and Boone Health service standards. The Patient Access Representative will facilitate all components of the patients' entrance into any Boone Health facility. This position will require a high level of emotional intelligence and ability to make a personal connection. The patient experiences vary broadly based on their medical needs and acuity. This position highly impacts the ability to maximize the level of reimbursements and prevention of denials by accurate collection of demographics and insurance information, benefit verification and point of service collection. Selecting the correct patient from the master person index (MPI) is critical to patient safety. This team member must possess a friendly demeanor, exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state, and accreditation agencies.Job ResponsibilitiesUtilize critical thinking skills to assess and respond to a variety of situations, anticipating patients' needs and being able to respond to them. Communicate in a professional, positive, and patient-focused manner with all patients, families, and co-workers whether in-person or by phone. This responsibility is critical to ensure positive patient experience, maximize reimbursements, and minimize denials and avoidable write-offs, and ensuring that we are maintaining the integrity of the patients clinical and financial record by correctly selecting the correct from our MPI.The responsibilities of this position include hospital registration and scheduling within multiple Boone Health systems. Assures proper patient identification, registers, schedules, verifies insurance, scans and retrieves documents within multiple Boone Health systems. Validates that the order is complete, signed by the ordering provider, and the correct test is ordered. The attention to detail is essential to ensure accurate patient records. Strong communication skills are necessary in order to provide the patient with preparation instructions for each scheduled procedure, education on financial responsibilities and collection of applicable patient payments.In order to comply with complex regulatory guidelines, must be able to understand, articulate and enforce hospital compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, JCAHO Requirements. Each patient completes HIPAA acknowledgement.Performs Other Responsibilities as Assigned.Minimum QualificationsHigh School Diploma or GEDNo ExperiencePreferred QualificationsAssociate Degree< 2 Years’ ExperienceCHAA License/CertificationWork ShiftNight Shift (United States of America)Legal StatementThe above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.Equal Opportunity Employer