Patient Service Representative - Diabetes & Endo Clinic

Boone Physician Services LLC; United States; On-site; USD 28,000 - 40,000; Full time

Job summary

Boone Health is seeking a lead front office specialist for the Diabetes & Endocrinology Clinic. You will direct patient flow, check in patients, schedule appointments, and support the Central Billing Office by maintaining patient financial records.

Occasional switchboard support may be required. Responsibilities include handling calls, performing receptionist duties, verifying insurance information, collecting payments, and entering charges while coordinating with the billing office to ensure

Qualifications

• High school diploma or GED required.
• Associates degree and/or less than 2 years experience preferred.

Responsibilities

• Handles telephone calls from patients, forwarding calls needing triage.
• Performs receptionist duties.
• Verifies health insurance payment information and educates patients on applicable regulations.
• Collects payments and records data.
• Charge entry, assigning diagnostic codes and entering physician/clinic charges.
• Coordinates information with Central Billing Office to ensure charges are captured and collected.
• Performs other responsibilities as assigned.

Education

High School Diploma or GED

Associate Degree

Job description

Job Description Additional Job Information

40 hours per week Monday through Thursday, 7:30 a.m. to 5:00 p.m. Friday, 8:00 a.m. to 12:00 p.m.

Location: Diabetes & Endocrinology Clinic Benefits start first day of employment!

Overview Job Summary

Serves as a lead for front office activity. Directs the patient flow process at the physician office. Performs patient check in and appointment scheduling as assigned. Supports Central Billing Office by maintaining patient financial records at the office. Provides closure to patient visit. May support office as switchboard operator as needed.

Job Responsibilities

Handles telephone calls from patients, forwarding calls needing triage. Performs receptionist duties. Verifies health insurance payment information and educates patients on the applicable regulations. Collects payments and records data. Charge entry, which includes assigning diagnostic codes and entering all physician related and clinic charges. Coordinates information with Central Billing Office to ensure all charges are captures and properly collected. Performs Other Responsibilities as Assigned.

Minimum Qualifications

High School Diploma or GED No Experience Preferred Qualifications Associate Degree < 2 Years’ Experience

Legal Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Equal Opportunity Employer

Boone Health is a mid-Missouri health care network of primary care offices, private practice clinics, outpatient services and affiliated hospitals, including Boone Hospital Center. Boone Hospital Center is a 392-bed full-service hospital located in Columbia, Mo. It is a regional referral center located in the center of the state. The hospital provides progressive health care programs, services, and technology to residents in 26 mid-Missouri counties. Boone Hospital Center was named the top hospital in mid-Missouri by U.S. News & World Report from 2015-2023 and was ranked as a Top 100 Hospital by Healthgrades for 2023 and 2024. Boone Hospital Center is mid-Missouri’s only designated Magnet Hospital for Nursing Excellence by the American Nurses Credentialing Center. Boone Health was named America's 46 Best Mid-Sized Employer by Forbes.