Patient Access Representative - Emergency Dept, Full Time -Days

Boone Health; Columbia Township (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Boone Health is seeking a Patient Access Representative to be the first point of contact for patients at Boone Health facilities. The role focuses on accurate data collection, insurance verification, and at‑service collections to maximize reimbursements while preventing denials.

The ideal candidate demonstrates emotional intelligence, friendly demeanor, and meticulous attention to detail in a high-volume environment.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Knowledge of HIPAA, Medicare guidelines and MSP compliance.
• Detail-oriented with strong communication and patient service focus.

Responsibilities

• Register and schedule patients across Boone Health systems.
• Verify insurance, collect demographics and payments at point of service.
• Provide clear financial responsibilities and instructions to patients.
• Maintain accurate patient records and comply with HIPAA and MSP rules.

Skills

Customer service

Communication skills

Attention to detail

Emotional intelligence

HIPAA compliance

Medicare guidelines

MSP (Medicare Secondary Payer)

JCAHO requirements

Education

High School Diploma or GED

Associate Degree

CHAA License/Certification

Job description

Job DescriptionAdditional Job Information40 hours per weekMonday - Friday; 7a.m.- 3p.m.Location: Boone Emergency DepartmentBenefits start first day of employment!OverviewJob SummaryThe Patient Access Representative is often the first point of contact for our patients and therefore must represent Boone Health with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, vision, values, and Boone Health service standards. The Patient Access Representative will facilitate all components of the patients' entrance into any Boone Health facility. This position will require a high level of emotional intelligence and ability to make a personal connection. The patient experiences vary broadly based on their medical needs and acuity. This position highly impacts the ability to maximize the level of reimbursements and prevention of denials by accurate collection of demographics and insurance information, benefit verification and point of service collection. Selecting the correct patient from the master person index (MPI) is critical to patient safety. This team member must possess a friendly demeanor, exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state, and accreditation agencies.Job ResponsibilitiesUtilize critical thinking skills to assess and respond to a variety of situations, anticipating patients' needs and being able to respond to them. Communicate in a professional, positive, and patient-focused manner with all patients, families, and co-workers whether in-person or by phone. This responsibility is critical to ensure positive patient experience, maximize reimbursements, and minimize denials and avoidable write-offs, and ensuring that we are maintaining the integrity of the patients clinical and financial record by correctly selecting the correct from our MPI.The responsibilities of this position include hospital registration and scheduling within multiple Boone Health systems. Assures proper patient identification, registers, schedules, verifies insurance, scans and retrieves documents within multiple Boone Health systems. Validates that the order is complete, signed by the ordering provider, and the correct test is ordered. The attention to detail is essential to ensure accurate patient records. Strong communication skills are necessary in order to provide the patient with preparation instructions for each scheduled procedure, education on financial responsibilities and collection of applicable patient payments.In order to comply with complex regulatory guidelines, must be able to understand, articulate and enforce hospital compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, JCAHO Requirements. Each patient completes HIPAA acknowledgement.Performs Other Responsibilities as Assigned.Minimum QualificationsHigh School Diploma or GEDNo ExperiencePreferred QualificationsAssociate Degree< 2 Years’ ExperienceCHAA License/CertificationWork ShiftDay Shift (United States of America)Legal StatementThe above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.Equal Opportunity Employer