Call Center Representative - Part Time, Weekends

Boone Hospital Center; Columbia Township (MO); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Shift differential

Job summary

Boone Hospital Center is seeking a call center specialist to support internal and external callers with courteous service. The role includes answering inquiries, directing calls, and paging as needed, with primary shifts on weekends from 10:00 a.m. to 2:00 p.m.

Responsibilities include clerical tasks and maintaining records while delivering high-quality customer service. No supervisor duties are required, and prior call center experience is preferred.

Qualifications

• High School Diploma or GED; <2 years' experience.
• No supervisor experience required.
• Preferred: 2-5 years' experience in related role.

Responsibilities

• Answers and directs inquiries from patients, visitors, physicians and staff to appropriate locations using online resources.
• Answers incoming calls per department guidelines.
• Provides paging service.
• Performs clerical duties and maintains records.
• Delivers exceptional customer service by accurately addressing requests and directing callers.

Skills

Customer service

Communication

Phone etiquette

Education

High School Diploma or GED

Job description

Job Description Additional Job Information

Every weekend Saturday and Sunday 10:00 a.m. to 2:00 p.m. Shift differential offered

Overview Job Summary

Responsible for providing call center services by assisting internal and external callers in a professional and courteous manner.

Job Responsibilities

• Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
• Answers incoming calls according to department guidelines.
• Provides paging service.
• Provides clerical duties, organizes and maintains records.
• Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customer's request.
• Performs Other Responsibilities as Assigned.

Minimum Qualifications

• High School Diploma or GED < 2 Years' Experience
• No Supervisor Experience

Preferred Qualifications

• 2-5 Years' Experience
• Work Shift Day Shift (United States of America)

Legal Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Equal Opportunity Employer

Boone Health is a mid-Missouri health care network of primary care offices, private practice clinics, outpatient services and affiliated hospitals, including Boone Hospital Center. Boone Hospital Center is a 392-bed full-service hospital located in Columbia, Mo. It is a regional referral center located in the center of the state. The hospital provides progressive health care programs, services, and technology to residents in 26 mid-Missouri counties. Boone Hospital Center was named the top hospital in mid-Missouri by U.S. News & World Report from 2015-2023 and was ranked as a Top 100 Hospital by Healthgrades for 2023 and 2024. Boone Hospital Center is mid-Missouri's only designated Magnet® Hospital for Nursing Excellence by the American Nurses Credentialing Center. Boone Health was named America's #46 Best Mid-Sized Employer by Forbes.