Patient Access Representative - Emergency Dept, Full Time -Days

Boone Hospital Center; Columbia Township (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Boone Health is seeking a Patient Access Representative for the Boone Emergency Department in Missouri. The role focuses on accurate patient registration, insurance verification, and upfront collections to maximize reimbursements while ensuring compliance with HIPAA and MSP guidelines.

The position requires strong customer service, high attention to detail, and the ability to connect with patients across diverse backgrounds, with regular daytime shifts Monday to Friday and a 40-hour work week.

Qualifications

• High School Diploma or GED.
• No Experience required.
• Associate degree preferred.
• CHAA License/Certification.

Responsibilities

• Register patients and schedule within Boone Health systems.
• Verify insurance and collect patient payments.
• Ensure proper patient identification and MPI selection.
• Provide preparation instructions and explain financial responsibilities.
• Maintain HIPAA compliance and follow regulatory guidelines.

Skills

Customer service

Attention to detail

Communication

Education

High School Diploma or GED

CHAA License/Certification

Associate Degree

Job description

Job Description Additional Job Information 40 hours per week Monday - Friday; 7a.m.- 3p.m. Location: Boone Emergency Department Benefits start first day of employment! Overview Job Summary The Patient Access Representative is often the first point of contact for our patients and therefore must represent Boone Health with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, vision, values, and Boone Health service standards. The Patient Access Representative will facilitate all components of the patients' entrance into any Boone Health facility. This position will require a high level of emotional intelligence and ability to make a personal connection. The patient experiences vary broadly based on their medical needs and acuity. This position highly impacts the ability to maximize the level of reimbursements and prevention of denials by accurate collection of demographics and insurance information, benefit verification and point of service collection. Selecting the correct patient from the master person index (MPI) is critical to patient safety. This team member must possess a friendly demeanor, exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state, and accreditation agencies.

Job Responsibilities

Utilize critical thinking skills to assess and respond to a variety of situations, anticipating patients' needs and being able to respond to them. Communicate in a professional, positive, and patient-focused manner with all patients, families, and co-workers whether in-person or by phone. This responsibility is critical to ensure positive patient experience, maximize reimbursements, and minimize denials and avoidable write-offs, and ensuring that we are maintaining the integrity of the patients clinical and financial record by correctly selecting the correct from our MPI. The responsibilities of this position include hospital registration and scheduling within multiple Boone Health systems. Assures proper patient identification, registers, schedules, verifies insurance, scans and retrieves documents within multiple Boone Health systems. Validates that the order is complete, signed by the ordering provider, and the correct test is ordered. The attention to detail is essential to ensure accurate patient records. Strong communication skills are necessary in order to provide the patient with preparation instructions for each scheduled procedure, education on financial responsibilities and collection of applicable patient payments. In order to comply with complex regulatory guidelines, must be able to understand, articulate and enforce hospital compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, JCAHO Requirements. Each patient completes HIPAA acknowledgement. Performs Other Responsibilities as Assigned.

Minimum Qualifications

High School Diploma or GED No Experience Preferred Qualifications Associate Degree < 2 Years' Experience CHAA License/Certification Work Shift Day Shift (United States of America)

Legal Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Equal Opportunity Employer

Boone Health is a mid-Missouri health care network of primary care offices, private practice clinics, outpatient services and affiliated hospitals, including Boone Hospital Center. Boone Hospital Center is a 392-bed full-service hospital located in Columbia, Mo. It is a regional referral center located in the center of the state. The hospital provides progressive health care programs, services, and technology to residents in 26 mid-Missouri counties. Boone Hospital Center was named the top hospital in mid-Missouri by U.S. News & World Report from 2015-2023 and was ranked as a Top 100 Hospital by Healthgrades for 2023 and 2024. Boone Hospital Center is mid-Missouri's only designated Magnet Hospital for Nursing Excellence by the American Nurses Credentialing Center. Boone Health was named America's #46 Best Mid-Sized Employer by Forbes.