Patient Access Representative - Central Scheduling (Full-time; Days)

LCMC Health; New Orleans (LA); On-site; USD 33,000 - 52,000; Full time

Job summary

LCMC Health in New Orleans is seeking a Patient Access Representative in Central Scheduling to be the Friendly Voice that starts the patient journey. You will schedule appointments, verify insurance, and coordinate referrals, helping patients find the right care at the right time.

In a fast-paced call center environment, you will maintain accurate records, protect confidentiality, and deliver exceptional customer service while collaborating with providers and care teams.

Qualifications

• High School Diploma or GED, or 2 years of applicable experience.
• At least 2 years of customer service or healthcare experience.
• Ability to learn new systems quickly and navigate multiple software platforms.

Responsibilities

• Schedule patient appointments across multiple specialties and locations.
• Verify insurance eligibility and collect required information.
• Coordinate referrals and authorizations as needed.
• Answer incoming calls with strong customer service.
• Maintain accurate patient records while protecting confidentiality.

Skills

Customer service

Communication

Multitasking

Attention to detail

Healthcare experience

Education

High School Diploma or GED

Tools

Epic EMR

Job description

Your job is more than a job. Be the Friendly Voice That Starts the Patient Journey! As a Patient Access Representative in Central Scheduling, you are often the first connection patients have with our health system. Whether they are scheduling a routine appointment or coordinating specialized services, you help guide them to the right care at the right time. Your attention to detail, compassion, and problem solving skills help make scheduling simple, accurate, and stress-free - creating a seamless experience for both patients and providers.

What You'll Do:

• Schedule patient appointments across multiple specialties and locations
• Verify insurance eligibility and ensure required information is complete
• Coordinate referrals, authorizations, and scheduling requirements when needed
• Help patients find appointment times that best meet their needs
• Answer incoming calls and provide exceptional customer service
• Communicate with providers, clinics, and care teams to coordinate patient care
• Maintain accurate patient records while protecting confidentiality

What Makes You Great in This Role:

• Strong customer service and communication skills
• Excellent attention to detail and organizational abilities
• Ability to multitask while navigating multiple computer systems
• A calm, friendly approach when helping patients over the phone
• Confidence solving problems and finding scheduling solutions

What You Bring:

• Experience in customer service or healthcare
• Strong computer skills and the ability to learn new systems quickly
• Ability to work efficiently in a fast-paced call center or scheduling environment

Minimum Requirements:

• High School Diploma or GED (or 2 years of applicable experience in lieu of education)
• 2 years of customer service and/or healthcare experience

Work shift: Days (United States of America)

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary. Your extras Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion. Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems - it's all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do. You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.