Patient Access Associate - Central Scheduling/Financial Clearance (Full-time; Days) - LCMC Health Westpark Campus

100 LCMC Health; New Orleans (LA); On-site; USD 34,000 - 44,000; Full time

Job summary

LCMC Health in New Orleans seeks a Patient Access Associate - Financial Clearance to guide patients through the financial aspects of care. You’ll verify insurance, schedule appointments, register patients, and explain financial responsibility with empathy and clarity.

In a fast-paced hospital setting, you’ll collect documents, assist with financial assistance when needed, and communicate clearly with care teams to keep processes smooth and patients informed from start to finish.

Qualifications

• High School Diploma or GED or equivalent, or 2 years of work experience.
• Excellent communication and customer service skills.
• Ability to explain complex information clearly to patients.

Responsibilities

• Schedule patient appointments and coordinate registrations
• Verify insurance coverage, eligibility, and demographic information
• Create and update patient accounts accurately
• Collect and scan required documentation
• Explain copays, balances, estimates, and financial responsibility to patients
• Collect point-of-service payments and support financial assistance processes when needed
• Resolve registration and work queue errors in a timely manner
• Communicate updates clearly with providers and internal teams

Skills

Customer service

Communication skills

Detail-oriented

Multitasking

Education

High School Diploma / GED or equivalent

2 years of work experience

Tools

Insurance verification

Patient registration

Financial processes

Job description

Your job is more than a job. Help Patients Navigate the Financial Side of Healthcare- with Confidence and Compassion As a Patient Access Associate - Financial Clearance, you play a key role in helping patients feel informed, prepared, and supported before they receive care. From scheduling appointments and verifying insurance to explaining financial responsibility and collecting payments, you help create a smooth experience from start to finish. Your attention to detail and ability to communicate clearly helps prevent delays, reduce confusion, and ensure patients can focus on what matters most—their care. You'll work closely with patients, providers, and care teams in a fast-paced healthcare environment where accuracy, empathy, and teamwork make all the difference.

What You’ll Do

• Schedule patient appointments and coordinate registrations
• Verify insurance coverage, eligibility, and demographic information
• Create and update patient accounts accurately and efficiently
• Collect and scan required documentation, including IDs, insurance cards, and authorizations
• Explain copays, balances, estimates, and financial responsibility to patients
• Collect point-of-service payments and support financial assistance processes when needed
• Resolve registration and work queue errors in a timely manner
• Communicate updates clearly with providers and internal teams

What Makes You Great in This Role

• You're detail-oriented and highly organized
• You can explain complex information in a calm, patient-friendly way
• You thrive in a fast-paced environment with multiple priorities
• You balance compassion with confidence during financial conversations
• You enjoy helping patients feel informed and supported

What You Bring

• Strong customer service and communication skills
• Ability to multitask and problem-solve efficiently
• Comfort working with insurance verification, patient registration, and financial processes
• Attention to accuracy and confidentiality in all patient interactions

Minimum Requirement

• High School Diploma/GED or equivalent OR 2 years of work experience.

Why This Role Matters

Healthcare can feel overwhelming- especially when insurance and financial questions are involved. Your role helps patients navigate the process with clarity, confidence, and support while helping care teams operate more efficiently.

WORK SHIFT: Days (United States of America)

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary

About University Medical Center University Medical Center, a world class academic medical center in LCMC Health's incredible community of care, is the largest medical training center for healthcare professionals in Louisiana and has long served as the region's safety net hospital for poor and underserved communities for 300+. Learn more about University Medical Center's legacy and our vision of becoming the epicenter of medical care, education, and research.

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems - it's all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do
• You are welcome here.

LCMC Health is an equal opportunity employer.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.