Patient Access Lead (Full-time; Days) - Lakeview Hospital Central Scheduling

LCMC Health; New Orleans (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

LCMC Health is seeking a Patient Access Lead to oversee scheduling, registration, and admissions with a patient-first approach. You will lead by example, ensuring accurate records, financial responsibilities are met, and EMR updates are done efficiently.

You will coordinate coverage, cross-train staff, and drive process improvements while maintaining a polished, professional presence. This on-site leadership role requires empathy, teamwork, and a commitment to high-quality patient experiences.

Qualifications

• Minimum high school diploma or 3+ years healthcare/customer service experience.
• Ability to lead and coordinate frontline staff.
• Strong communication and EMR knowledge preferred.

Responsibilities

• Greet patients and schedule appointments
• Register patients and maintain accurate records
• Review and collect financial responsibility
• Update EMR and communicate with providers
• Balance cash drawers and daily logs
• Support staffing, training, and process improvements

Skills

Customer service

Healthcare experience

Education

High School Diploma/GED

Job description

Your job is more than a job Step into a leadership role that truly matters! As a Patient Access Lead at LCMC Health, you’re at the center of the patient experience. You lead by example, ensuring scheduling, registration, and admissions are accurate, efficient, and patient-focused. You’re a multitasking leader who keeps teams moving - coordinating coverage, cross-training staff, and adapting quickly to patient and provider needs. You spot issues, solve problems, and help improve how care starts. You bring a polished, professional presence and a people-first mindset to every interaction. You listen, lead with empathy, and support both patients and your team. You’re ready to lead - and we’re ready to grow with you.

What you’ll do:

• Greet patients and schedule appointments
• Register patients and maintain accurate records
• Review and collect financial responsibility
• Update EMR and communicate with providers
• Balance cash drawers and daily logs
• Support staffing, training, and process improvements

What you’ll need:

• High School Diploma/GED or 3+ years of customer service or healthcare experience
• Lead with purpose.
• Support every patient journey!

WORK SHIFT:

Days (United States of America)

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health’s culture of everyday extraordinary

Your extras

Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion. Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems - it’s all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.