Patient Access Representative - Central Scheduling (Full-time; Days) - LCMC Health Westpark Campus

100 LCMC Health; United States; On-site; USD 38,000 - 46,000; Full time

Job summary

LCMC Health in New Orleans is seeking a Patient Access Representative for Central Scheduling. You will be the first connection patients have with our health system, guiding them to the right care at the right time, scheduling appointments across specialties, and verifying insurance information.

You will coordinate referrals, answer calls, maintain accurate records, and collaborate with providers and care teams.

Qualifications

• High School Diploma or GED (or 2 years of applicable experience).
• 2 years of customer service and/or healthcare experience.
• Strong communication and organizational skills.

Responsibilities

• Schedule patient appointments across multiple specialties and locations.
• Verify insurance eligibility and ensure required information is complete.
• Coordinate referrals, authorizations, and scheduling requirements when needed.
• Help patients find appointment times that best meet their needs.
• Answer incoming calls and provide exceptional customer service.
• Communicate with providers, clinics, and care teams to coordinate patient care.
• Maintain accurate patient records while protecting confidentiality.

Skills

Customer service

Communication

Attention to detail

Multitasking

Education

High School Diploma or GED

Job description

Your job is more than a job Be the Friendly Voice That Starts the Patient Journey! As a Patient Access Representative in Central Scheduling, you’re often the first connection patients have with our health system. Whether they’re scheduling a routine appointment or coordinating specialized services, you help guide them to the right care at the right time. Your attention to detail, compassion, and problem‑solving skills help make scheduling simple, accurate, and stress‑free—creating a seamless experience for both patients and providers.

What You'll Do:

• Schedule patient appointments across multiple specialties and locations
• Verify insurance eligibility and ensure required information is complete
• Coordinate referrals, authorizations, and scheduling requirements when needed
• Help patients find appointment times that best meet their needs
• Answer incoming calls and provide exceptional customer service
• Communicate with providers, clinics, and care teams to coordinate patient care
• Maintain accurate patient records while protecting confidentiality

What Makes You Great in This Role:

• Strong customer service and communication skills
• Excellent attention to detail and organizational abilities
• Ability to multitask while navigating multiple computer systems
• A calm, friendly approach when helping patients over the phone
• Confidence solving problems and finding scheduling solutions

What You Bring:

• Experience in customer service or healthcare
• Strong computer skills and the ability to learn new systems quickly
• Ability to work efficiently in a fast‑paced call center or scheduling environment

Minimum Requirements:

• High School Diploma or GED (or 2 years of applicable experience in lieu of education)
• 2 years of customer service and/or healthcare experience

WORK SHIFT:

Days (United States of America)

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary.

Your extras Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion. Bring some lagniappe into everything you do. Forget one‑size‑fits‑all, think one‑of‑a‑kind care. See opportunities, not problems – it’s all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs to necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.

About LCMC Health One‑of‑a‑kind care comes from one‑of‑a‑kind people. At LCMC Health, our people are the magic ingredient that makes our care so extra‑extraordinary. We are compassionate, driven, and dedicated to bringing a little something extra to healthcare and to the people of New Orleans and beyond. If you’re the kind of person who believes that our community deserves the best and that healthcare needs a little more heart, we want you to be a part of our family. From medical roles to administrative positions, every person on our team plays a part in our mission: to provide health, care, and education beyond extraordinary. Let’s make every day extraordinary, together.