Patient Access Representative - Central Registration

Geisinger; Muncy Valley (PA); In loco; USD 32.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full benefits from day one

Tuition reimbursement up to $5,000 per

Generous PTO

Descrizione del lavoro

Geisinger is seeking a front-line patient services associate to greet patients, verify demographics, and support check-in/check-out processes in a busy department. You will schedule follow-ups, assist with referrals, and handle multi-channel messages related to appointments, prescriptions, and inquiries, while maintaining privacy and accuracy in records.

Hours are rotational, with HS diploma or GED required.

Competenze

• HS diploma or GED required.
• Experience in front-desk/administrative support is a plus.

Mansioni

• Greet and register incoming patients.
• Support patient check-out and schedule appointments.
• Verify demographics and assist with insurance processes.
• Explain financial obligations and collect payments when due.
• Handle referrals, pre-certifications, and recall lists.
• Maintain medical records and release as needed.

Formazione

HS diploma or GED

Descrizione del lavoro

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

• Responsible for checking patients in for appointments and accurately verifying demographics.

• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary. Provides kiosk support to facilitate check-in where applicable

• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter. Reads and interprets insurance responses.

• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.

• Communicates financial obligations to patients and collects fees at time of service as appropriate.

• Communicates the purpose of and completes all necessary regulatory forms with patient.

• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.

• Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.

• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.

• Performs cash posting following department guidelines.

• Independently works work queues to ensure timely resolution of all accounts.

• Maintain productivity and quality performance expectations

• Accurately performs medical record maintenance and releases.

• Assists with referrals and pre-certifications, at the time of encounter.

• Properly utilizes and maintains patient recall and reschedule lists.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

• Hours: Rotational shifts: (6:30am-3:00pm, 7:30am-4:00pm, 8:00am-4:30pm, and 8:30am-5:00pm) 1 evening a week 10:30am-7:00pm and 1 Saturday every 2 1/2 months 7:30am-12:30pm
• Education Requirement: HS diploma or a GED is required.

Benefits of working at Geisinger:

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) anda health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support ... adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance