Patient Access Representative - Specialty Clinics

Geisinger; Wilkes-Barre (Luzerne County); Presencial; USD 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full benefits beginning day one

Tuition reimbursement up to $5,000 per

401(k) with company contributions

Generous PTO

Resumo da oferta

Geisinger is seeking a detail-oriented patient access professional to manage check-ins, verify demographics, and communicate financial responsibilities to patients. This role supports kiosk use, handles insurance processing, completes regulatory forms, and coordinates follow-up appointments and referrals.

The position requires accurate data entry, excellent communication, and the ability to mediate between patients, providers, and insurance plans. Office environment work is typical.

Responsabilidades

• Check in patients for appointments and verify demographics.
• Ensure all check-in procedures are completed and monitor patient wait times; provide kiosk support as needed.
• Read and interpret insurance responses to assign primary, secondary, and tertiary coverages per encounter.
• Ensure patients receive required disclosure and privacy information; obtain necessary signatures.
• Explain financial obligations to patients and collect fees at time of service as appropriate.
• Complete regulatory forms with patients as required.
• Schedule follow-up appointments including specialty or ancillary services when applicable.
• Process multi-channel messages about appointments, referrals, prescriptions, and complaints.
• Notify patients or guarantors of anticipated financial responsibility and collect accordingly.
• Perform cash posting following department guidelines.
• Manage work queues to resolve accounts promptly while maintaining productivity and quality.
• Maintain medical record maintenance and releases.
• Assist with referrals and pre-certifications at the time of encounter.
• Utilize and maintain patient recall and reschedule lists.

Descrição da oferta de emprego

Responsibilities

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary. Provides kiosk support to facilitate check-in where applicable
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter. Reads and interprets insurance responses.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Benefits of working at Geisinger:

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) anda health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance