Patient Access Representative Per Diem

Geisinger Clinic; Danville (PA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) plan

Free Care.com membership

Employee Assistance Program (EAP)

Job summary

Geisinger Medical Center is seeking a front-line patient services associate to greet and register patients, support check-out, and schedule follow-up appointments. You will handle insurance verification, gather necessary consents, and explain financial obligations to patients.

This role requires strong communication and computer skills to support efficient patient flow and accurate recordkeeping. You will participate in multi-channel communications, manage queues, and uphold privacy and

Qualifications

• High School Diploma or GED required.
• Minimum 1 year related work experience preferred.
• Experience in healthcare or front desk roles preferred.

Responsibilities

• Check in patients and verify demographics.
• Provide kiosk support to facilitate check-in where applicable.
• Explain insurance rank and collect fees at time of service.
• Maintain medical records and ensure privacy compliance.
• Schedule follow-up appointments and referrals as needed.
• Process messages regarding appointments, prescriptions, and requests.
• Notify patients of financial responsibilities and collect payments.

Skills

Clinic Support Services

Communication

Computer Literacy

Customer Service

Health Information Systems

HIPAA Compliance

Multitasking

Organizing

Teamwork

Education

High School Diploma or GED

Job description

Location:

Geisinger Medical Center (GMC)

Shift:

Days (United States of America)

Scheduled Weekly Hours:

0

Worker Type:

Regular

Exemption Status:

No

Job Summary:

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties:

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary. Provides kiosk support to facilitate check-in where applicable
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter. Reads and interprets insurance responses.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Position Details:

Hours : Discussed in interview process.

Benefits of working at Geisinger:

• 401(k) plan that includes automatic Geisinger contributions
• Free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work-life support, digital self-help tools and more
• MyHealth Rewards wellness program to improve your health

Education:

High School Diploma or Equivalent (GED)- (Required)

Experience:

Minimum of 1 year-Related work experience (Preferred)

Skills:

• Clinic Support Services
• Communication
• Computer Literacy
• Customer Service
• Health Information Systems (HIS)
• HIPAA Compliance
• Multitasking
• Organizing
• Teamwork

OUR PURPOSE & VALUES:

Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS:

We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE:

We treasure colleagues who humbly strive for excellence.

LEARNING:

We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION :

We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY:

We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.