Patient Access Representative

Geisinger; Pennsylvania; In loco; USD 25.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full health benefits

Tuition reimbursement

PTO time off

Life insurance

401(k) plan

Wellness program

Parental leave

EAP

Descrizione del lavoro

Geisinger is seeking a patient access professional to manage front-desk check-in, verify patient demographics, and interpret insurance responses. You will assign primary, secondary, and tertiary coverages, disclose privacy information, and explain patient financial obligations at the point of service.

The role involves communicating with patients about costs, posting payments, and ensuring all forms are completed accurately.

Mansioni

• Check-in patients and verify demographics.
• Communicate insurance responses and assign primary, secondary, and tertiary insurance per encounter.
• Explain financial obligations to patients and collect fees at time of service as appropriate.
• Complete regulatory forms and disclose privacy information to patients.
• Schedule follow-up appointments including specialty or ancillary services as needed.
• Process multi-channel messages regarding appointments, referrals, prescriptions, and complaints.
• Notify patients or guarantors of anticipated financial responsibility and collect copays, deductibles, or coinsurances.
• Perform cash posting following department guidelines.
• Maintain HIPAA compliance and patient confidentiality.

Descrizione del lavoro

• Responsible for checking patients in for appointments and accurately verifying demographics.


• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.


• Reads and interprets insurance responses.


• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.


• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.


• Communicates financial obligations to patients and collects fees at time of service as appropriate.


• Communicates the purpose of and completes all necessary regulatory forms with patient.


• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.


• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.


• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.


• Performs cash posting following department guidelines.


• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.


• Independently works work queues to ensure timely resolution of all accounts.


• Maintain productivity and quality performance expectations


• Must maintain high regard for confidentiality.


• Accurately performs medical record maintenance and releases.


• Assists with referrals and pre-certifications, at the time of encounter.


• Properly utilizes and maintains patient recall and reschedule lists.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

• Hours: Between 6:00 a.m. - 7:00 pm. Shifts discussed during interview Process

Benefits of working at Geisinger:

• Full benefits (health, dental and vision) starting on day one




• Three medical plan choices, including an expanded network for out-of-area employees anddependents




• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) anda health savings account (HSA)




• Company-paid life insurance, short-term disability, and long-term disability coverage




• 401(k) plan that includes automatic Geisingercontributions




• Generous paid time off (PTO) plan that allows you to accrue time quickly




• Up to $5,000 in tuition reimbursement per calendar year




• MyHealth Rewards wellness program to improve your health while earning a financialincentive




• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones




• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.




• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legalinsurance