Patient Access Representative - Specialty Clinics

Geisinger; Scranton (Lackawanna County); In loco; USD 32.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

Tuition reimbursement

Paid time off

401(k) retirement plan

Life insurance

Flexible spending accounts (FSA/HSA)

Employee assistance program (EAP)

Descrizione del lavoro

Geisinger in Scranton, PA is seeking an experienced healthcare front desk professional to manage patient check-ins, verify demographics, and handle insurance processing and patient communications. Responsibilities include scheduling follow-ups, handling multi-channel inquiries, collecting payments, and maintaining medical records in a fast-paced office environment.

The role emphasizes accurate data entry, regulatory form completion, and delivering quality customer service while supporting care

Mansioni

• Check patients in for appointments and verify demographics accurately.
• Assure all check-in procedures are completed; monitor patient wait times and communicate changes.
• Read and interpret insurance responses to properly assign primary/secondary/tertiary coverage.
• Ensure patients receive disclosures and privacy information; secure necessary signatures.
• Explain financial obligations and collect fees at time of service.
• Complete regulatory forms with patients when required.
• Schedule follow-up appointments and referrals as needed.
• Process multi-channel messages regarding appointments, referrals, prescriptions, and complaints.
• Notify patients/guarantors of anticipated financial responsibility and collect copays, deductibles, or coinsurances.
• Perform cash posting following department guidelines.
• Work in queues to resolve accounts timely; maintain productivity and quality standards.
• Accurately perform medical record maintenance and releases.
• Assist with referrals and pre-certifications at the time of encounter.
• Utilize and maintain patient recall and reschedule lists.

Descrizione del lavoro

• Responsible for checking patients in for appointments and accurately verifying demographics.

• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary. Provides kiosk support to facilitate check-in where applicable

• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter. Reads and interprets insurance responses.

• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.

• Communicates financial obligations to patients and collects fees at time of service as appropriate.

• Communicates the purpose of and completes all necessary regulatory forms with patient.

• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.

• Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.

• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.

• Performs cash posting following department guidelines.

• Independently works work queues to ensure timely resolution of all accounts.

• Maintain productivity and quality performance expectations

• Accurately performs medical record maintenance and releases.

• Assists with referrals and pre-certifications, at the time of encounter.

• Properly utilizes and maintains patient recall and reschedule lists.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Benefits of working at Geisinger:

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) anda health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance