Patient Access Representative (51883)

La Paz Regional Hospital & Clinics; Parker (AZ); On-site; USD 21,000 - 25,000; Full time

Job summary

La Paz Regional Hospital & Clinics in Parker, AZ is seeking a Patient Access Representative to be the first point of contact, ensuring a smooth patient experience through efficient registration for outpatient services. Responsibilities include verifying patient information, performing insurance verification, and maintaining compliance with healthcare regulations.

The role requires calm professionalism, strong communication, and empathy to guide patients through administrative processes.

Qualifications

• High School/GED or equivalent working knowledge.
• Must have basic knowledge of computer operating systems, email and software.
• Excellent interpersonal and communication skills. Ability to work in fast-paced, high-stress environment.
• Compassionate and patient-focused approach to care.

Responsibilities

• Verify patient information and insurance details.
• Conduct insurance verification and ensure regulatory compliance.
• Manage registration process for outpatient services with empathy and efficiency.
• Serve as a key link between patients and the healthcare system to navigate administrative processes.

Skills

Interpersonal skills

Communication skills

Ability to work under pressure

Empathy

Education

High School/GED

Tools

Computer basics

Email

Office equipment

Job description

Job Details: Job Location: Main Hospital - Parker, AZ 85344, Position Type: Full Time, Salary Range: $15.15 - $18.50 Hourly, Job Shift: Day,

POSITION SUMMARY

A Patient Access Representative often serves as the first point of contact in ensuring the patient has a smooth patient experience. This role involves efficiently managing the registration process for patients being seen for various outpatient services while maintaining a high level of empathy and professionalism. Responsibilities include verifying patient information, insurance verification and ensuring compliance with healthcare regulations. Excellent communication skills, interpersonal skills and the ability to remain calm under pressure are essential for success in this role. A Patient Access Representative serves as a vital link between patients and the healthcare system, ensuring that patients receive the care they need while navigating complex administrative processes. The role requires a balance of technical skills, empathy, and attention to detail to provide a positive and efficient patient experience.

Qualifications: MINIMUM QUALIFICATIONS

High School/GED or equivalent working knowledge.

Must have basic knowledge of computer operating systems, email and software.

Excellent interpersonal and communication skills. Ability to work in fast-paced, high-stress environment. Compassionate and patient-focused approach to care. Ability to work independently and within a group. Ability to perform follow up activities in a prompt and accurate manner. Strong skills with standard office equipment; fax, computer, phone, etc.

PREFERRED QUALIFICATIONS

Previous experience in customer service, healthcare administration, or a related field

Additional related education and/or experience preferred.