Patient Access Representative - 36 hours a week

Paradox; Deer River (MN); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Tuition reimbursement

Flexible scheduling

Generous time off

Wellness resources

Job summary

Essentia Health is seeking a Patient Access Representative at the Deer River Clinic. The role focuses on greeting patients, collecting demographic and financial information, and ensuring accurate registration and billing.

You will interact with patients face-to-face and via phone to coordinate check-in and scheduling with the clinical team. The position includes 0.9 FTE with a day rotation, varying start/end times, and rotating weekends.

Qualifications

• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Maintains all assigned work queues and ensures accurate information collection for registration and billing.

Responsibilities

• Interview patients to obtain demographic and financial information.
• Obtain copies of insurance cards and update patient information in the medical record.
• Collect patient co-payments and reconcile cash drawer; report daily deposits.

Skills

Customer service

Data entry

Interpersonal skills

Phone support

Job description

Building Location:

Deer River Clinic

Department:

1006160 REGISTRATION - EH SS

Job Description:

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Education Qualifications:

Key Responsibilities:

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Preferred Qualifications:

• Previous Patient Access Representative or Patient Scheduler experience preferred

FTE:

0.9

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

Varies

Shift End Time:

Varies

Weekends:

Rotating

Holidays:

No

Call Obligation:

No

Compensation Range:

$17.63 - $26.45

Employee Benefits at Essentia Health:

At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance.

• medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs.
• 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs.
• flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health.

Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].