Patient Access Representative - 24 hours a week

Essentia Health; Duluth (GA); On-site; USD 24,000 - 36,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer contributions

Tuition reimbursement

Flexible scheduling

Generous time off

Job summary

Essentia Health's West Duluth Clinic is seeking a part-time Patient Access/Registration representative to greet patients and guide them through the registration process. You will interview patients, collect demographics and financial information, verify insurance details, and schedule follow-up appointments as ordered by physicians, while providing clear cost estimates for upcoming visits.

The role involves handling co-pays, maintaining queues, and delivering courteous customer service to

Qualifications

• Previous Patient Access Representative or Patient Scheduler experience preferred
• Excellent customer service and communication skills
• Ability to handle cash and process payments

Responsibilities

• Interviews patients to obtain demographics and financial information for appropriate care provision.
• Obtains copies of insurance cards and updates patient information in medical records.
• Performs point-of-service data collection, including co-payments and down payments, and reconciles cash.
• Maintains all assigned work queues per supervisor guidance.
• Interacts positively with patients and staff to provide high-quality service.
• Answers calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between uses and restocks supplies.
• Performs other clerical duties as assigned.

Skills

Customer service

Communication

Data entry

Cash handling

Scheduling

Job description

Building Location:

West Duluth Clinic

Department:

1006160 REGISTRATION - EH SS

Job Description:

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Education Qualifications:

Key Responsibilities:

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Preferred Qualifications:

• Previous Patient Access Representative or Patient Scheduler experience preferred

FTE:

0.6

Possible Remote/Hybrid Option:

Shift Rotation:

Day/Eve Rotation (United States of America)

Shift Start Time:

Vaires

Shift End Time:

Varies

Weekends:

yes

Holidays:

Yes

Call Obligation:

No

Union:

DC USWA Main & Neighborhoods (DCUMN)

Union Posting Deadline:

09/24/2026

Compensation Range:

$17.32 - $25.80

Employee Benefits at Essentia Health:At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].