Patient Access Representative

Paradox; Detroit Lakes (MN); On-site; USD 26,000 - 39,000; Part time

Benefits offered by this job

Flexible scheduling

Wellness resources

401(k) plan with employer contribution

Comprehensive benefits

Job summary

Essentia Health - Detroit Lakes Clinic seeks a Patient Access / Registration Specialist for 0.7 FTE to greet patients, collect demographics and insurance information, and schedule follow-ups. Shifts are 8 hours with rotating weekends and variable start times from early morning to late morning.

The role requires accurate data entry, courteous service, and coordination with clinical teams. Prior registration or scheduling experience and certification within six months are preferred.

Qualifications

• Interviews patients to obtain complete demographic details, financial information, and minimum health information.
• Obtains copies of insurance cards and updates patient information in medical records as needed.
• Performs point of service data collection and reconciles cash deposits for revenue reporting.
• Maintains work queues and provides high levels of customer service.
• Answers calls, schedules appointments, and refers to the clinical team as needed.
• Sanitizes registration equipment and restocks supplies.
• Previous Patient Access or Scheduler experience preferred.

Responsibilities

• Greet patients and facilitate the patient registration process.
• Obtain demographic and financial information for appropriate care and billing.
• Complete patient checkout and schedule follow-up appointments per physician orders.
• Provide patients with cost estimates and itineraries for upcoming appointments.
• Coordinate with Virtual Registration Representatives and Patient Schedulers.
• Maintain equipment cleanliness and restock basic supplies.

Skills

Patient Access Experience

Patient Scheduler Experience

Job description

Building Location:

St Marys - Detroit Lakes Clinic

Department:

1006160 REGISTRATION - EH SS

Job Description:

This position will typically work 8 hour shifts and will have a rotating schedule including the Emergency Department weekend rotation which is every other weekend. The shift start times currently vary anywhere from 5:45a- 10:30a. *if you start at 10:30a, you will have an hour for lunch, and all other start times will have a 30 minute lunch* This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Education Qualifications:

Key Responsibilities:

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Preferred Qualifications:

• Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Licensure/Certification Qualifications:

FTE:

0.7

Possible Remote/Hybrid Option:

Shift Rotation:

Day/Eve Rotation (United States of America)

Shift Start Time:

Shift End Time:

Weekends:

Holidays:

No

Call Obligation:

No

Union:

Union Posting Deadline:

Compensation Range: $17.63 - $26.45

Employee Benefits at Essentia Health:At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].