Patient Access Representative

Paradox; Fargo (ND); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Wellness resources

Job summary

Essentia Health is seeking a Level I Patient Scheduler to pre-register and schedule patients for appointments, procedures, tests, and other services in a timely, professional manner. You will also answer calls, complete follow-up and referral work queues, and provide patients with cost estimates and itineraries for upcoming appointments.

Level I schedulers are proficient in scheduling multiple service lines within the same market, cross-trained to provide coverage as needed, with day rotation

Qualifications

• No educational requirements; completes designated HBI courses within one year of hire.
• Preferred: previous patient access representative or scheduling experience.

Responsibilities

• Patient identification, registration, and scheduling.
• Obtain signatures and documents from patients.
• Coordinate ancillary and procedure scheduling.
• Answer incoming calls, follow-up and referral queues, ticket scheduling.
• Enter data accurately into the permanent electronic health record (EHR).
• Collaborate with care teams to ensure optimal customer service and outcomes.

Skills

Patient scheduling

Pre-registration

Multiline scheduling

Customer service

Job description

Building Location:

Essentia 52nd Ave Clinic

Department:

1006160 REGISTRATION - EH SS

Job Description:

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.

Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health and will be cross trained to provide coverage as needed.

Key Responsibilities:

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients.
• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.
• Coordinates the scheduling of services for patients including ancillary and procedure scheduling.
• Handles incoming calls, follow-up and referral work queues, ticket scheduling.
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients.
• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes.

Preferred Qualifications:

• Previous patient access representative or scheduling experience preferred.

Education Qualifications:

No educational requirements. Completes designated HBI courses within one year of hire.

Licensure/Certification Qualifications:

FTE:

0.8

Shift Rotation:

Day Rotation (United States of America)

Holidays:

No

Call Obligation:

No

Compensation Range:

$17.63 - $26.45

Employee Benefits at Essentia Health:At Essentia Health, we’re committed to supporting your well‑being, growth, and work‑life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].