Patient Access Representative 1, Full Time(U)

University of Miami; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Tuition remission

Job summary

The University of Miami Health System is seeking a Patient Access Representative 1 (On-Site) to welcome visitors, answer calls, and coordinate initial patient contact at UHealth Tower.

This on-site role requires a professional demeanor, strong communication skills, and the ability to handle confidential information with discretion. The position includes standard benefits and opportunities within a university-based health system.

Qualifications

• High School diploma or equivalent.
• At least 1 year of relevant experience.
• General knowledge of office procedures and operations.
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Skill in completing assignments accurately and with attention to detail.
• Ability to process and handle confidential information with discretion.

Responsibilities

• Greet visitors to the department and direct them to their requested destination.
• Answer incoming calls and place outgoing calls with exceptional customer service.
• Respond to general questions and inquiries, forwarding non-routine requests to appropriate staff.
• Assist with general administrative tasks such as sorting mail, faxes, and troubleshooting office equipment.
• Maintain department directories and visitation logs.
• Maintain a tidy and clean reception area.
• Place orders for department supplies as requested by leadership.
• Project a professional appearance and welcoming atmosphere.
• Adhere to University policies and safeguard assets.

Skills

Data entry

Communication

Attention to detail

Discretion with confidential info

Education

High School diploma or equivalent

Job description

Location: UHealth Tower

Schedule: Monday through Friday, 11:00 PM to 7:30 AM, with alternating weekend shifts.

The Patient Access Representative 1 (On-Site) (U) projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately. Patient Access Representative 1 (On-Site) (U) serves as the first point of contact for patients and customers entering facility/department and interfaces effectively with all members of the healthcare team, keeping patients informed of any delays.

CORE JOB FUNCTIONS

• Greets visitors to the department and directs them to their requested destination.
• Answers incoming calls and places outgoing calls, in a timely and efficient manner, while providingExceptional customer service to further a positive institutional image.
• Responds to general questions and inquiries, forwards non-routine requests to appropriate staff for.Handling.
• Assists with general administrative task, such as sorting departmental mail, faxes, troubleshooting office.Equipment etc.
• Maintains department directories and visitation logs.
• Maintains a tidy and clean reception area.
• Places orders for department supplies as requested by department leadership.
• Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

CORE QUALIFICATIONS

• High School diploma or equivalent
• Minimum 1 year of relevant experience
• General knowledge of office procedures and operations.
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Skill in completing assignments accurately and with attention to detail.
• Ability to process and handle confidential information with discretion.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

• medical
• dental
• tuition remission

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply.

Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:Full time

Employee Type:Staff

Pay Grade:H3