Patient Access Representative (1.0 FTE)

WESTERN WISCONSIN HEALTH; Village of Baldwin (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Western Wisconsin Health is seeking a full-time float Patient Access Representative (1.0 FTE) to manage the registration of clinic patients, admissions, ER visits, and outpatient testing or procedures. You will interview incoming patients and enter admission information into the computer system, answer calls, and coordinate referrals to support quality patient flow.

Ideal candidates demonstrate high school completion, comfort with PC-based hardware/software, and strong communication,

Qualifications

• High school diploma or GED required.
• Familiar with PC-based hardware and software programs.
• Ability to interview patients and collect admission information.

Responsibilities

• Arrange registration of clinic patients, admissions of inpatients, ER visits, and outpatient testing/procedures.
• Interview incoming patients and enter admission information into the computer system.
• Answer incoming calls and make outbound calls to patients.
• Coordinate and process patient referrals.

Skills

Excellent communication

Organizational skills

Microsoft Office

Electronic medical records

Problem solving

Education

High school diploma or GED

Tools

PC hardware & software basics

Job description

• Job Category Registration
• Employee Type Non-Exempt
• Manage Others No

Contact information

• Email [e-mail]

Description

Western Wisconsin Health is seeking a full-time float Patient Access Representative (1.0 FTE). Responsibilities include:

• Arranging for the efficient and orderly registration of clinic patients, admissions of inpatients, ER visits and individuals who have hospital-based outpatient testing or procedures.
• Interviewing incoming patients and enters information required for admission into computer database.
• Answers incoming calls through WWH's call center and makes outbound calls to patients.
• Coordinate and process patient referrals.

All of this is done to support the organization’s mission while living our values.

Requirements

QUALIFICATIONS

Western Wisconsin Health expects employees to understand and to incorporate the values of our organization in their day-to-day practice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications:

• High school diploma or GED
• Familiar with PC based hardware and software programs

Preferred Qualifications:

• 2+ years related experience
• 2+ insurance knowledge
• Familiar with electronic medical records

Knowledge, Skills and Abilities:

• Maintain the integrity of highly confidential business and patient information
• Display and promote high standards of ethical conduct and behaviors consistent with organizational standards
• Exhibit excellent communication and organizational skills
• Working knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook) and electronic medical records
• Clearly and effectively convey information to patients
• Ability to manage conflicting priorities and handle multiple tasks/projects concurrently
• Ability to consistently carry out job responsibilities, able to acknowledge when commitments are not met, and take appropriate steps to fulfill responsibility
• Ability to analyze, identify, and solve problems while using sound judgment
• 1.0 FTE – 80 hours per biweekly pay period
• Monday through Friday - varied hours
• 2-3 holidays a year

ABOUT WESTERN WISCONSIN HEALTH

Western Wisconsin Health is an integrated hospital and family practice clinic located in Western Wisconsin, just 30 minutes from downtown St. Paul on I-94. Join an exciting and growingteam with a focus on the future of health care delivery!