Patient Access Representative

Westfields Hospital & Clinic; New Richmond (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and dental insurance

401k retirement program

Paid time off (PTO)

Short-term disability

Long-term disability

Life insurance

Flexible spending accounts (FSAs)

Education reimbursements

Employee assistance programs (EAP)

Free parking

Employee recognition and rewards

Job summary

Westfields Hospital & Clinic is seeking a Patient Access Representative to join the patient access team. Responsibilities include check-in, registration, scheduling, and handling inquiries by phone, email, or fax.

The role covers the Emergency Room desk with varying early/late shifts and some weekend/holiday rotation. Qualifications include a high school diploma or equivalent, experience in healthcare or customer service, and proficiency with Microsoft Office.

Qualifications

• High School graduate or equivalent experience.
• 2-year degree in related studies; and/or equivalent experience.
• Minimum one year experience in a hospital or medical clinic setting or equivalent.
• Experience in a customer service setting.
• Experience with Microsoft products, Word, Excel, Outlook, etc.

Responsibilities

• Schedule patients accurately and appropriately, confirming arrival and instructions.
• Pre-register patients by verifying demographics and insurance, creating HAR.
• Register and check in patients for appointments and direct them accordingly.
• Provide forms as designated by staff and collect completed forms.
• Collect and post patient co-pays, deductibles, and balances.
• Assist patients with follow-up appointments at checkout.

Skills

Customer service

Communication

Administrative skills

Education

High School diploma or equivalent

2-year degree or related experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Description

Patient Access Representatives are assigned to a primary check-in/Registration area on campus within the patient access team. They may perform admissions, check-in, registration, and scheduling functions, as well as address inquiries via telephone, email or fax.

Clinic Scheduling, Registration and Check In

• Accurately and appropriately schedules patients.
  • Confirm arrival time, appointment time, and any other applicable instructions.
  • Educate patient of any preparation and/or instructions needed prior to procedure.
  • Pre-register patients by verifying demographics and insurance coverage. Create the Hospital Account Record (HAR).
  • Look for existing orders and link them to appointment.
  • Monitor and schedule the Referral Workques as assigned.
• Accurately and appropriately register and check in patients for their appointments.
  • Check in patients for their appointments, complete all needed information and direct them to the appropriate location.
  • Provide appropriate forms as designated by clinical staff and/or standard practice.
  • Receive and enter appropriately all patient forms dropped off for completion. Determine if the patient needs to be seen to complete the form, and/or have patient complete their portion of the forms. Route forms according to standard practice.
• Collects and posts patient co-pays/deductibles/balances consistently and accurately.
• Assists patients with any follow up appointments at check out

Work Schedule

• 8 hrs weekly, .2fte, Casual
• Casual Position
• Covering Emergency Room registration desk. Shift schedule: 6am-2:30pm and/or 2:30pm-11pm, including some weekends and a holiday rotation.
• Opportunities to cross train in additional areas and pick up shifts

Required Qualifications

• High School graduate or equivalent experience.

Preferred Qualifications

• 2-year degree in related studies; and/or equivalent experience.
• Minimum one year experience in a hospital or medical clinic setting or equivalent.
• Experience in a customer service setting.
• Experience with Microsoft products, Word, Excel, Outlook, etc.

Benefits

• At Westfields Hospital & Clinic, we believe in providing our employees with exceptional benefits to help you thrive in your work. In addition to competitive wages, we offer a benefits package that includes health and dental insurance; 401k retirement program; competitive paid time off (PTO); short-term disability pay, long-term disability and life insurance options; flexible spending accounts (FSAs); education reimbursements; employee assistance programs (EAP), employee well-being program; free parking; employee recognition and rewards; social club discounts to area attractions and events; community volunteer pay.

About Westfields Hospital & Clinic

• Westfields Hospital & Clinic is part of HealthPartners, the largest consumer-governed, non-profit health care organization in the nation with a mission to improve health and well-being in partnership with members, patients and the community. Located just 30 minutes east of the Twin Cities in the beautiful St. Croix Valley, Westfields is an award-winner hospital serving western Wisconsin with primary, acute, emergency and outpatient health care services. Our campus is in New Richmond, where you'll find a comfortable small-town feel, just a stone's throw away from Minneapolis and St. Paul.

As a partner for good, we believe that outstanding health care comes from combining science with compassion, spirit and humanity. Everyone on our team helps make health care and insurance simpler and more affordable for all. Join us and become a partner for good, helping to improve the health and well-being of our patients, members and the communities we serve.

About Us

At HealthPartners we believe in the power of good - good deeds and good people working together. As part of our team, you'll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed To Support Your Total Health

As a HealthPartners colleague, we're committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.