Patient Access Representative (overnights)

WESTERN WISCONSIN HEALTH; Village of Baldwin (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Signing bonus

Overnight shift

Job summary

Western Wisconsin Health is seeking a full-time Patient Access Representative for the overnight shift (8:30pm–7:00am) to register patients, handle admissions, and support the call center. This role emphasizes accuracy, confidentiality, and strong communication as you enter information and coordinate referrals.

A $3,000 signing bonus is offered, with $1,500 paid on the first paycheck and $1,500 after six months. 70 hours per biweekly pay period, 0.875 FTE, and every other weekend.

Qualifications

• High school diploma or GED required.
• Familiar with PC based hardware and software programs.
• Preferred: 2+ years related experience.
• Preferred: 2+ insurance knowledge.
• Familiar with electronic medical records.

Responsibilities

• Arrange for the registration of clinic patients, admissions, ER visits and hospital-based outpatient testing or procedures.
• Interview incoming patients and enter information required for admission into the computer database.
• Answer incoming calls and make outbound calls to patients.
• Coordinate and process patient referrals.

Skills

Excellent communication

Confidential data handling

EMR familiarity

Microsoft Office proficiency

Education

High school diploma or GED

Tools

EMR systems

Microsoft Office

Job description

• Job Category Registration
• Employee Type Non-Exempt
• Manage Others No

Contact information

• Email [e-mail]

Description

Western Wisconsin Health is seeking a full-time Patient Access Representative (0.875 FTE) to work the overnight shift. Responsibilities include:

• Arranging for the efficient and orderly registration of clinic patients, admissions of inpatients, ER visits and individuals who have hospital-based outpatient testing or procedures.
• Interviewing incoming patients and enters information required for admission into computer database.
• Answers incoming calls through WWH's call center and makes outbound calls to patients.
• Coordinate and process patient referrals.

All of this is done to support the organization’s mission while living our values.

$3,000 signing bonus

• $1,500 paid on your first paycheck
• $1,500 paid after 6 months of employment

Requirements

QUALIFICATIONS

Western Wisconsin Health expects employees to understand and to incorporate the values of our organization in their day-to-day practice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications:

• High school diploma or GED
• Familiar with PC based hardware and software programs

Preferred Qualifications:

• 2+ years related experience
• 2+ insurance knowledge
• Familiar with electronic medical records

Knowledge, Skills and Abilities:

• Maintain the integrity of highly confidential business and patient information
• Display and promote high standards of ethical conduct and behaviors consistent with organizational standards
• Exhibit excellent communication and organizational skills
• Working knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook) and electronic medical records
• Clearly and effectively convey information to patients
• Ability to manage conflicting priorities and handle multiple tasks/projects concurrently
• Ability to consistently carry out job responsibilities, able to acknowledge when commitments are not met, and take appropriate steps to fulfill responsibility
• Ability to analyze, identify, and solve problems while using sound judgment
• 0.875 FTE – 70 hours per biweekly pay period
• Hours are 8:30pm-7am
• Every other weekend

ABOUT WESTERN WISCONSIN HEALTH

Western Wisconsin Health is an integrated hospital and family practice clinic located in Western Wisconsin, just 30 minutes from downtown St. Paul on I-94. Join an exciting and growingteam with a focus on the future of health care delivery!