Patient Access Representative

RWJBarnabas Health; West Orange (NJ); On-site; USD 28,000 - 39,000; Full time

Job summary

RWJBarnabas Health's Barnabas Health Medical Group is seeking a Patient Access Representative to register patients, verify insurance, collect payments, and ensure a smooth intake process.

The role is per diem, day shift, based at 95 Old Short Hills Road in West Orange, NJ, with a focus on compassionate, patient-centered service in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• Medical insurance verification and authorization experience preferred.
• Patient Access experience preferred.
• Knowledge in registration, Non-federal and Federal billing regulations, and state programs such as Charity Care preferred.
• Medical terminology and computer skills required or preferred.

Responsibilities

• Coordinate and facilitate registration and admissions by obtaining pertinent demographic information and insurance details.
• Obtain authorizations to financially clear outpatient hospital accounts.
• Register patients accurately and collect applicable payments while delivering compassionate service.
• Serve as the first point of contact for patients and families, providing exceptional customer service.
• Escalate issues to leadership when necessary and work with nursing/ancillary teams to support operations.

Skills

Detail oriented

Customer service

Communication skills

Typing

Education

High school diploma

Tools

Computer skills

Job description

Req #: 0000262185

Category: Revenue Cycle and Patient Access

Status: Per Diem

Shift: Day

Facility: Barnabas Health Medical Group

Department: Academic Access Center

Pay Range: $24.10 per hour

Location: 95 OLD SHORT HILLS ROAD, WEST ORANGE, NJ 07052

Job Title: Patient Access Representative

Location: Barnabas Health Medical Group

Department Name: Academic Access Center

Req #: 0000262185

Status: Hourly

Shift: Day

Pay Range: $24.10 - $24.10 per hour

Pay Transparency

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Patient Access Representative plays a vital role in creating a positive first impression on our patients by delivering compassionate, patient-centered service. This position is responsible for accurately registering patients, verifying insurance, obtaining required documentation, collecting applicable payments and ensuring a seamless registration experience. The representative serves as the first point of contact for patients and families, providing exceptional customer service during stressful and urgent situations.

As a Patient Access Representative, a typical day might include:

• Responsible for coordinating and facilitating registration and admissions by obtaining pertinent demographic information, collecting accurate insurance information authorizations to financially clear outpatient hospital accounts
• The ideal candidate must be detail oriented and promote patient satisfaction
• Service-orientated background, good written and verbal communication skills and accurate typing ability
• Demonstrates initiative and motivation in a role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
• Reflects commitment to building a supportive work environment and maintains a positive attitude
• Works closely and professionally with nursing and ancillary departments to foster a team environment.
• Participate in training through the development of training tools, presentations at department in-service or staff meetings, or through the training of registration staff outside the patient access department

This Role Might Be For You If

• You thrive in a fast-paced environment.
• You are good at multitasking and customer service.
• You have experience working within healthcare or other related areas which are customer service focused.

To be considered for this opportunity, you must have the following qualifications:

Required

• High school diploma or equivalent required

Preferred

• Medical insurance verification and authorization experience preferred
• Patient Access experience preferred
• Knowledge in all aspects of registration, Non-federal and Federal billing regulations, and state programs such as Charity Care preferred
• Medical terminology and computer skills

Why You’ll Love Working Here

At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

• Generous Paid Time Off (Vacation, Holidays, Sick Time)
• Medical, Dental & Vision Insurance
• Prescription Drug Coverage
• Retirement Plans
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Life and Disability Insurance
• Wellness Programs and Flexible Spending Accounts
• Voluntary Benefits (like Pet Insurance)
• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)
• Community involvement and volunteer opportunities …and more!

Why RWJBarnabas Health

RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We’re proud to offer a workplace that values compassion, equity, and innovation—where every team member plays a vital role. When you join us, you’re not just building a career—you’re helping to shape the future of healthcare, one person and one community at a time.

RWJBarnabas Health is an Equal Opportunity Employer