Patient Accounts Representative

RWJBarnabas Health; Oceanport (NJ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Generous PTO

Medical, Dental & Vision Insurance

Tuition Reimbursement

Life Insurance

Wellness Programs

Job summary

RWJBarnabas Health is seeking a highly organized Patient Accounts Representative to manage the billing process, follow up on denied and pending claims, and collect payments from patients. You will maintain accurate account records and respond to patient questions, ensuring timely revenue cycle operations.

This role supports the organization’s financial health by reducing accounts receivable and coordinating with multiple departments to resolve issues efficiently.

Qualifications

• High School Diploma or GED is required.
• Experience with medical billing software is essential.
• Strong knowledge of HIPAA and patient privacy.
• Proficiency with Microsoft Office is expected.

Responsibilities

• Billing insurance companies and following up on outstanding claims.
• Collecting payments from patients and reconciling accounts.
• Responding to patient inquiries and maintaining accurate account records.
• Working in multiple Epic work queues and prioritizing tasks.
• Identifying denial issues and assisting with resubmissions.
• Collaborating across revenue cycle teams to improve AR.
• Maintaining knowledge of payer requirements and regulatory guidelines.

Education

High School Diploma or GED equivalent

Tools

Epic

Cerner

Athena

Meditech

Job description

Req #: 0000262274

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Day

Facility: RWJBarnabas Health Corporate Services

Department: Patient Accounts

Pay Range: $21.07 - $26.22 per hour

Location: 2 Crescent Place, Oceanport, NJ 07757

Job Title: Patient Accounts Rep

Location: System Business Office

Department Name: Patient Accounts

Req #: 0000262274

Status: Hourly

Shift: Day

Pay Range: $21.07 - $26.22 per hour

Pay Transparency

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

Job Overview

The Patient Account Representative is responsible for managing and resolving all aspects of the patient billing process. This includes billing insurance companies, following up on outstanding claims, collecting payments from patients, responding to patient inquiries, and maintaining accurate account records. The role is essential in ensuring timely revenue collection, maintaining patient satisfaction, and supporting the financial health of the organization. The position supports the reduction of Accounts Receivables.

The Representative may also perform a variety of duties including assisting patients directly with their bill or other financial aspects of their hospital service, correspondence response, billing and rebilling, certain denial issues, prompt handling of A/R credits, cash posting and reconciliation.

As a Patient Accounts Representative, a typical day might include:

• Facilitate account resolution; accurately identify, follow-up on, or correct billing errors, underpayments or denials for correction for submission or resubmission to patients and/or insurance carriers.
• Working out of multiple work queues within epic.
• Accurately perform follow-up actions, as necessary, on accounts that will result in the least amount of time and effort to bring an account to resolution based on job specific priority matrix.
• Timely identification, research, and resolution any issues that may cause delays in payment or account resolution.
• Identify and recommend opportunities to improve collections and follow-up activities.
• Works collaboratively across teams, with peers, and revenue cycle departments.
• Contributes to improving quality services and productivity (takes the initiative to continually evaluate one’s work, report problems, suggest solutions and try new ideas).
• Maintains current knowledge of HIPAA, payer requirements, and applicable regulatory guidelines, and applies that knowledge to ensure compliant account resolution and revenue cycle practices.
• When asked, perform other duties as assigned to support revenue cycle operations.

This Role Might Be For You If You

• Have follow-up experience and have worked with various kinds of insurances, post claim submittal.
• Can adhere to and meet productivity standards.
• Have responded to and resolved complex claim denials.
• Work cross functionally throughout the revenue cycle system.
• Maintain excellent documentation and analyze trends while reporting on your findings.

To be considered for this opportunity, you must meet the criteria below

• High School Diploma or GED equivalent
• Strong knowledge of medical billing software (Epic, Cerner, Athena, Meditech)
• Familiarity with ICD-10, CPT, HCPCS coding and healthcare reimbursement methods
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Ability to prioritize tasks, manage time effectively, and handle sensitive information with discretion
• Preferred 1-2 years in healthcare insurance billing or account follow-up; strong knowledge of Patient Accounting systems.

Why You’ll Love Working Here

At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

• Generous Paid Time Off (Vacation, Holidays, Sick Time)
• Medical, Dental & Vision Insurance
• Prescription Drug Coverage
• Retirement Plans
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Life and Disability Insurance
• Wellness Programs and Flexible Spending Accounts
• Voluntary Benefits (like Pet Insurance)
• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)
• Community involvement and volunteer opportunities ...and more!

Why RWJBarnabas Health

RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We’re proud to offer a workplace that values compassion, equity, and innovation-where every team member plays a vital role. When you join us, you’re not just building a career-you’re helping to shape the future of healthcare, one person and one community at a time.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer