Patient Access Representative

RWJBarnabas Health; Livingston (NJ); On-site; USD 30,000 - 43,000; Full time

Job summary

RWJBarnabas Health in Livingston, NJ is looking for a Patient Access Representative in the Emergency Dept Access Service. This per diem, hourly role focuses on accurate patient registration, insurance verification, collecting payments, and providing compassionate, customer-centered service in a fast-paced hospital setting.

You will gather demographic and insurance data, assist in admissions, work with nursing and ancillary staff, and participate in training to improve registration processes.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare or customer service preferred.
• Knowledge of registration, insurance verification, and billing basics preferred.

Responsibilities

• Register patients accurately and verify insurance while collecting applicable payments.
• Coordinate registration and admissions by obtaining demographic and insurance information.
• Collaborate with nursing and ancillary departments and participate in training and process improvements.

Skills

Customer service

Detail oriented

Communication skills

Education

High school diploma

Job description

Req #: 0000259541

Category: Revenue Cycle and Patient Access

Status: Per Diem

Status: Hourly

Shift: Day

Facility: Cooperman Barnabas Medical Center

Department: Emergency Dept Access Service

Pay Range: $26.39 per hour

Pay Range: $26.39 - $26.39 per hour

Location: 94 Old Short Hills Road, Livingston, NJ 07039

Location: Cooperman Barnabas Medical Ctr

Job Title: Patient Access Representative

Department Name: Emergency Dept Access Service

The Patient Access Representative plays a vital role in creating a positive first impression for our patients by delivering compassionate, patient-centered service. This position is responsible for accurately registering patients, verifying insurance, obtaining required documentation, collecting applicable payments and ensuring a seamless registration experience. The representative serves as the first point of contact for patients and families, providing exceptional customer service during stressful and urgent situations.

As a Patient Access Representative, a typical day might include:

• Responsible for coordinating and facilitating registration and admissions by obtaining pertinent demographic information, collecting accurate insurance information authorizations to financially clear outpatient hospital accounts
• The ideal candidate must be detail oriented and promote patient satisfaction
• Service orientated background, good written and verbal communication skills and accurate typing ability
• Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
• Reflects commitment to building a supportive work environment and maintains a positive attitude
• Works closely and professionally with nursing and ancillary departments to foster a team environment
• Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside the patient access department

This Role Might Be For You If

• You thrive in a fast-paced environment.
• You are good at multitasking and customer service.
• You have experience working within healthcare or other related areas which are customer service focused.

To be considered for this opportunity, you must have the following qualifications:

Required

• High school diploma or equivalent required

Preferred

• Medical insurance verification and authorization experience preferred
• Patient Access experience preferred
• Knowledge in all aspects of registration, Non-federal and Federal billing regulations, and state programs such as Charity Care preferred
• Medical terminology and computer skills

Why You’ll Love Working Here

• Generous Paid Time Off (Vacation, Holidays, Sick Time)
• Medical, Dental & Vision Insurance
• Prescription Drug Coverage
• Retirement Plans
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Life and Disability Insurance
• Wellness Programs and Flexible Spending Accounts
• Voluntary Benefits (like Pet Insurance)
• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)
• Community involvement and volunteer opportunities ...and more!

Why RWJBarnabas Health

RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We’re proud to offer a workplace that values compassion, equity, and innovation—where every team member plays a vital role. When you join us, you’re not just building a career—you’re helping to shape the future of healthcare, one person and one community at a time.

RWJBarnabas Health is an Equal Opportunity Employer