Patient Access Representative

TEKsystems; Wallingford (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in Wallingford, CT. This role involves answering a high volume of calls from patients, scheduling appointments, and ensuring a superior patient experience. The ideal candidate will possess excellent customer service skills, patience, and the ability to manage multiple tasks efficiently. This position offers competitive pay and a range of benefits, including medical, dental, and retirement plans. If you are passionate about helping others and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• Experience in customer service and medical scheduling is essential.
• Ability to handle high call volumes with patience and understanding.

Responsibilities

• Answer over 100 calls daily for cardiology appointments.
• Triaging calls and scheduling appointments as needed.

Skills

Customer service

Patient Intake

Medical Scheduling

EMR

Insurance Verification

Job description

Description

TRAIN in Hartford Office for 2 WEEKS and then work full time in the Wallingford office.

Shift: Mon - Fri, 8am - 5pm

Overview:

• Answering 100+ calls per day from patients scheduling cardiology appointments.
• Triaging calls to appropriate medical providers and testing.
• Scheduling appointments as needed.
• Upholding a high degree of patient experience on every call.
• Most patients are elderly, requiring patience and understanding.

Skills: Customer service, Patient Intake, Patient Registration, Medical Scheduling, EMR, Medical Call Center, Access Center, Patient Service, Patient Access, Incoming Calls, Patient Satisfaction, Insurance Verification, Patient Calls

Pay and Benefits:

The pay range for this position is $19.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to elections, plans, or program terms. If eligible, benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, Sick Leave)

Workplace Type: This is a fully onsite position in Wallingford, CT.

Application Deadline: Anticipated to close on May 19, 2025.

About TEKsystems and TEKsystems Global Services:

We're a leading provider of business and technology services, helping accelerate business transformation. Our expertise in strategy, design, execution, and operations unlocks business value through diverse solutions. With a team of 80,000+ working with over 6,000 clients, including 80% of the Fortune 500, we operate across North America, Europe, and Asia. We are strategic thinkers and hands-on collaborators, helping clients capitalize on change and master technological momentum. We are committed to building the future by delivering business outcomes and positively impacting our communities. TEKsystems and TEKsystems Global Services are part of Allegis Group. Learn more at TEKsystems.com.

The company is an equal opportunity employer and considers all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.