Patient Access Representative/40 hours per week/9am - 530pm/rotating weekends

Bristol Hospital and Health Care Group, Inc.; Bristol (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a compassionate Patient Access Representative to join their dedicated team. In this entry-level role, you will be the first point of contact for patients, ensuring smooth registration and providing exceptional customer service. Your skills in communication and data entry will help create a positive experience for patients and their families. This position offers a full-time schedule with rotating weekends, allowing you to make a real difference in the healthcare experience. If you are eager to contribute to a caring environment and grow in the healthcare field, this opportunity is perfect for you.

Qualifications

• High school graduate with knowledge of medical terminology preferred.
• Requires good written and verbal communication skills.

Responsibilities

• Perform patient registration and collect copay amounts.
• Maintain accuracy in entering demographic and insurance information.
• Assist patients and clinical staff in a busy environment.

Skills

Customer Service

Medical Terminology

Data Entry

Communication Skills

Education

High School Diploma

Tools

PC Literacy

Job description

Join to apply for the Patient Access Representative/40 hours per week/9am - 530pm/rotating weekends role at Bristol Hospital and Health Care Group, Inc.

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Join to apply for the Patient Access Representative/40 hours per week/9am - 530pm/rotating weekends role at Bristol Hospital and Health Care Group, Inc.

At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.

The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving services at Bristol Hospital. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information. Collects copay and deductible amounts at time of service. Verifies insurance and provider information. Assists medical and nursing staff in appropriate patient placement. This role may be required to rotate to other departments as needed by the business.

Schedule

Essential job functions and responsibilities:

• Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system.
• Registers patients who present for hospital services and collect copay and deductible amounts. Obtains all necessary signatures at the time of registration or arrival.
• Courteously answers the telephone and answers all questions in a timely manner.
• Identifies and refers uninsured and under-insured patients to the Financial Counselor or similar appropriate representative as necessary.
• Maintains a positive working relationship with patients/families, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image.
• Performs miscellaneous job related duties as requested.
• Ability to work in a stressful environment and tactfully handle sensitive issues; ability to present a calm, professional manner and to manage a wide range of patient conditions; ability to multitask; ability to maintain a sense of order in a busy and noisy environment; ability to provide good internal and external customer relations.
  
  

Education / Minimum Requirements

High school graduate. Some knowledge of medical terminology, pre-admission, and insurance preferred. Requires good communication skills, both written and verbal. Understands the impact of patient registration on the financial revenue cycle. Requires knowledge of on-line computer systems and applications.

State/Federal Mandated Licensure Or Certification Requirements

None.

Bristol Hospital Mandated Educational Requirements

General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital.

Special Requirements

Superior customer service, telephone and interpersonal skills. Working knowledge of medical terminology, as well as typing and data entry skills. PC literacy preferred.

Physical Requirements

Occasional sitting with extended bending, reaching, stooping, and walking/standing. Prolonged eye and hand use while operating computers. Occasional lifting, up to and in excess of fifty pounds. Ability to occasionally operate wheelchair and stretcher with patients. Occasionally assist in lifting/moving patients on and off stretchers, chairs, etc. Occasionally may have to assist in discharge of patients.

Cognitive Requirements

Excellent clerical skills, good written and oral communication skills, literate in English. Good organizational skills with the ability to follow written and verbal directions with multiple steps.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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