Patient Access Services, Representative - Pre Cert (ASC)

Stony Brook University; Village of Southampton (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Patient Access Services Representative to join their team. This role is crucial in ensuring timely authorizations for patient services while providing exceptional customer service. You will collaborate with various departments, maintain compliance with regulations, and enhance patient experiences. If you thrive in a dynamic environment and have a passion for healthcare, this opportunity offers a chance to make a significant impact in a supportive setting. Join a team that values excellence and commitment to patient care.

Qualifications

• 2 years experience in Revenue Cycle/Medical Office.
• Direct Patient Access experience is required.

Responsibilities

• Secure timely authorization of elective and emergent services.
• Verify insurance eligibility and maintain patient information accuracy.

Skills

Quantitative/Analytical skills

Customer service skills

Attention to detail

Communication skills

Multitasking skills

Education

High School Diploma/GED

Associate's Degree

Tools

Microsoft Office

Job description

Job Description - Patient Access Services, Representative - Pre Cert (ASC) (2500761)

Patient Access Services, Representative - Pre Cert (ASC)

Stony Brook Southampton Hospital's Patient Access Services in a hospital setting encompasses many different roles and responsibilities. It is one of the most important and concentrated areas in healthcare. We are responsible for the delivery of the critical components of the revenue cycle, as well as keeping the hospital compliant with the many regulatory agencies, maintaining patient safety through correct patient identification practices and providing extraordinary customer service skills in situations that are often difficult.

POSITION SUMMARY:

The Patient Access Services Pre-Certification Representative is responsible for securing timely authorization of elective and emergent services, cooperating cross-departmentally and with physician offices to aid in the completeness of pre-certification, aide in proper reimbursement and provide high-quality customer service to patients and colleagues. This position is responsible for maintaining and improving patient experience as well as providing high quality customer service to patients and colleagues. Keeps abreast of current insurance regulations and handles administrative support functions related to all departments under the division of Patient Access Services. Collaborates with nursing staff, non-clinical staff, and other professional staff to assist in an efficacious process flow and to ensure adherence to regulatory and contractual mandates.

RESPONSIBILITIES:

• Performs scheduling/registration functions and general office duties including word processing, copying, filing, faxing, answering phones and data entry.
• Verifies insurance eligibility of all insured and self-pay patients.
• Obtains/verifies authorization/notification for elective and emergent services via insurance payer website, facsimile, or phone.
• Reviews, assesses and evaluates patient registrations to ensure accuracy of demographic/financial information.
• Responsible for maintaining add-on authorization and eligibility services.
• Stays abreast of changing third-party payer criteria to aid in revenue capture as it relates to the hospital's financial policy.
• Collaborates with physician offices and third-party payers concerning authorizations and eligibility.
• Verifies co-payment, deductible, co-insurance, & out-of-network amounts according to patient's health insurance plan and contractual agreement.
• Refers self-pay patients to financial aid/self-pay representative.
• Develops and maintains positive customer relationships with all patients, colleagues, visitors, vendors, etc.
• Demonstrates advanced critical thinking skills and the ability to effectively navigate ambiguous patient scenarios.
• Maintains current knowledge base regarding insurance information and managed care guidelines and knowledge based of designated networks based upon managed care contracts.
• Collaborates with other departments to ensure the needs of the patient and department are met.
• Manages RQA reports by resolving errors and producing corrected accounts.
• Abides by documentation guidelines consistently.
• Adheres to all company and department policies and procedures in confidentiality, regulatory or contractual mandates and HR policy.
• Practices confidentiality and privacy protocols in accordance with hospital policies and HIPAA requirements.
• Complies with departmental dress code and maintains a neat appearance.
• Performs other department-specific duties as deemed appropriate by Patient Access Leadership.

QUALIFICATIONS:

Required;

• High School Diploma/GED.
• Two (2) years experience in Revenue Cycle/Medical Office/Business office.
• One (1) direct Patient Access experience.
• Quantitative/Analytical skills and computer savvy including Microsoft Office, Word, Excel, and PowerPoint.
• Attention to detail and accuracy.
• Basic office skills and computer keyboarding skills required.
• Willingness to work at hospital off-site facilities.
• Strong communication, interpersonal, and multitasking skills.

Preferred:

• Associate's Degree.

PHYSICAL DEMANDS:

• Prolonged periods of standing, walking and sitting.
• Commuting to hospital and offsite facilities required.
• Must be able to lift up to 25 pounds.
• Possible exposure to various illnesses and diseases.

Special Notes : Resume/CV should be included with the online application.

• Stony Brook Medicine is a smoke free environment.Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions maybe subject to changes in pass days and shifts as necessary.
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
• This function/position maybe designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established based on relevant experience.

The above salary range (or hiring range) represents SBSH’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Your total compensation goes beyond the number in your paycheck!

Prior to start date, the selected candidate must meet the following requirements:

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4panel drug screen*
• Meet Regulatory Requirements for pre employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

*The hiring department will be responsible for any fee incurred for examination .

Company Overview:

Stony Brook Southampton Hospital as part of the Stony Brook Medicine provides direct access to the highest level of academic-based medical care. Located in the heart of the village of Southampton, two hours from New York City, the hospital provides healthcare services to a diverse community of year-round residents, second homeowners and vacationers. The population, about 75,000 in the winter months, increases sharply to more than 300,000 in the summer. Stony Brook Southampton Hospital has been recognized as a Long Island Top Workplace byNewsdayamong large employers (defined as having 500+ employees).

StaffCo is a Professional Employer Organization, commonly referred to as a PEO, duty organized and registered under the New York Professional Employer Organization Law . StaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Southampton employees and responsible for employment, including, promotions, disciplines, terminations, t he day-to-day direction and supervision of work, as well as labor relations and collective bargaining .StaffCo is fully responsible for providing all payroll and human resource services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all employee benefits. SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities and for related licensure, regulatory or statutory requirements and obligations.

Given StaffCo’s employment responsibilities, it is deemed the “employer” for employment and labor law purposes. Thus, the employees are private sector employees of StaffCo, not public sector employees of SUNY. The private sector nature of the StaffCo employees has been approved by NYS Civil Service and upheld in a decision by the US National Labor Relations Board.

Stony Brook Medicine is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

Stony Brook Southampton Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.

Job Number:

Job Number:

2500761

Job Field

Job Field

: Other

Primary Location

Primary Location

: US-NY-Southampton

Department/Hiring Area : Patient Access Services