Patient Scheduler I

Essentia Health; Detroit Lakes (MN); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and DI

401(k) with employer contributions

Tuition reimbursement

Flexible scheduling and generous time‑

Job summary

Essentia Health is seeking a full-time Patient Scheduler to pre-register and schedule patients for appointments, procedures, tests, and other services. The role involves handling calls, follow-ups, and referrals, with accurate data entry into the electronic health record and collaboration with care teams to ensure efficient patient flow.

No formal education is required; completion of designated HBI courses within one year is expected.

Qualifications

• Previous patient access representative or scheduling experience preferred.
• No educational requirements; completes designated HBI courses within one year of hire.

Responsibilities

• Pre-registers and schedules patients for appointments, procedures, tests, and other services.
• Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling.
• Communicates with patient care teams to ensure efficient, appropriate care.
• Completes patient checkout and schedules follow-up appointments per physician order.

Skills

Scheduling experience

Customer service

Job description

Building Location: St Marys - Detroit Lakes Clinic Department: 1006160 REGISTRATION - EH SS

Job Description: This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician's order, and provides patients with cost estimates and itineraries for upcoming appointments. Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health and will be cross trained to provide coverage as needed.

Key Responsibilities:

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients.
• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.
• Coordinates the scheduling of services for patients including ancillary and procedure scheduling.
• Handles incoming calls, follow-up and referral work queues, ticket scheduling.
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients.
• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes.

Preferred Qualifications:

• Previous patient access representative or scheduling experience preferred.

Education Qualifications: No educational requirements. Completes designated HBI courses within one year of hire.

Licensure/Certification Qualifications:

FTE: 1

Possible Remote/Hybrid Option:

Shift Rotation: Day Rotation (United States of America)

Shift Start Time:
Shift End Time:
Weekends:
Holidays:
No Call Obligation:
No Union:
Union Posting Deadline:

Compensation Range: $17.63 - $26.45

Employee Benefits at Essentia Health:

At Essentia Health, We're committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs.

We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].

Essentia Health seeks employees who embrace our commitment to patient- and family-centered care in communities both large and small. We're looking for people who are committed to making patients and their families feel known and understood. People who understand what it means to be Here with you. People who are willing to use their strengths to help others.

Our Values Quality | Hospitality | Respect | Joy | Justice | Stewardship | Teamwork

Essentia Health is an Equal Opportunity/Affirmative Action Employer.

Essentia Health does not discriminate in employment because of age, color, creed, culture, disability (physical or mental), ethnicity, familial status, gender identity or expression, genetic information, language, local Human Rights Commission activity, national origin, military service, race, religion, sex, sexual orientation, socioeconomic status, or public assistance status.

Job offers are contingent upon successful completion of post-offer screenings. Screenings includes verification of your legal right to work in the United States, a health screening and immunization review, verification of applicable licensure, certifications, education, and experience, and background checks including criminal, urine drug screen and MVR where required.

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