Patient Access Representative

Essentia Health; Sandstone (MN); On-site; USD 24,000 - 36,000; Part time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Flexible scheduling

Job summary

Essentia Health Sandstone seeks a Patient Access Representative to greet customers, collect demographics and financial data, and schedule follow-ups for outpatient and ED visits. The role ensures accurate registration and provides cost estimates while guiding patients through the billing process.

Responsibilities include interviewing patients, collecting insurance information, handling co-pays, and maintaining accuracy across patient records, with a focus on compassionate, efficient service.

Qualifications

• Experience as a Patient Access Representative or Patient Scheduler.
• Certification: Healthcare Business Insight Patient Access 2nd Level within 6 months of hire date.

Responsibilities

• Interviews patients to obtain complete demographic details and financial information.
• Collects insurance cards and updates patient information in the medical record.
• Manages point-of-service data collection including co-payments and deposits.
• Maintains work queues and follows supervisor guidance.
• Provides high level of customer service to patients and staff.
• Answers calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment and restocks supplies.
• Performs other clerical duties as assigned.

Skills

Patient access experience

Customer service

Education

Patient Access Certification (Healthcare Business Insight) 2nd Level

Job description

Building Location: Essentia Health Sandstone Department: 1006160 REGISTRATION - EH SS Job Description: This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. This position completes registration check-in for outpatient and ED patients. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Education Qualifications:

Key Responsibilities:

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Preferred Qualifications:

• Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Licensure/Certification Qualifications:

• FTE: 0.6
• Possible Remote/Hybrid Option:
• Shift Rotation: Day/Eve/Night Rotation (United States of America)
• Shift Start Time: Day/Eve/Nights
• Shift End Time: Day/Eve/Nights
• Weekends: Rotating
• Holidays: No
• Call Obligation: No
• Union: No
• Union Posting Deadline:

Compensation Range:

$17.63 - $26.45

Employee Benefits at Essentia Health:

• Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs.
• We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs.
• To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health.

Essentia Health seeks employees who embrace our commitment to patient- and family-centered care in communities both large and small. We're looking for people who are committed to making patients and their families feel known and understood. People who understand what it means to be Here with you. People who are willing to use their strengths to help others.

Our Values

Quality | Hospitality | Respect | Joy | Justice | Stewardship | Teamwork

Equal Opportunity

Essentia Health is an Equal Opportunity/Affirmative Action Employer.

Essentia Health does not discriminate in employment because of age, color, creed, culture, disability (physical or mental), ethnicity, familial status, gender identity or expression, genetic information, language, local Human Rights Commission activity, national origin, race, religion, sex, sexual orientation, socioeconomic status, or public assistance status.

Job offers are contingent upon successful completion of post-offer screenings. Screenings includes verification of your legal right to work in the United States, a health screening and immunization review, verification of applicable licensure, certifications, education, and experience, and background checks including criminal, urine drug screen and MVR where required.

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