Patient Access Representative

Rockbridge Area Health Center; United States; On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

8 paid holidays

2 floating holidays

Paid time off accrues from day one

403(b) retirement plan

Job summary

Rockbridge Area Health Center is seeking a Patient Access Representative to manage the front desk, greet patients, verify demographics and insurance in the EHR, and schedule appointments to optimize satisfaction and room usage.

The role emphasizes collecting co-pays, maintaining confidentiality under HIPAA, and collaborating with clinical and billing staff to ensure smooth patient flow. The position typically follows a Monday–Friday schedule with competitive hourly pay and comprehensive benefits.

Qualifications

• Verify and update patient demographics, insurance, and registration information in the EHR.
• Schedule appointments to optimize patient satisfaction and efficient use of exam rooms.
• Collect co-payments and document payments in the EHR.
• Maintain privacy and confidentiality of patient records per HIPAA.

Responsibilities

• Welcome patients and visitors in person and over the phone.
• Serve as first point of contact and direct inquiries to appropriate staff.
• Collaborate with clinical staff and billing to support patient flow.
• Participate in recall outreach and scheduling optimization.

Skills

Customer service

Scheduling

EHR data entry

HIPAA compliance

Tools

EHR system

Job description

The Patient Access Representative performs the duties and functions of the Rockbridge Area Health Center (RAHC) front office area and ensures that they are carried out with accuracy, timeliness, and confidentiality. They will be an active participant in the mobile program and assist in the administration and maintenance of an efficiently operated clinic.

• Welcome patients and visitors in a courteous and timely manner, both in person and over the phone.
• Accurately verify and update patient demographics, insurance, and registration information in the EHR.
• Schedule appointments to optimize patient satisfaction, provider time, and most effective use of examining and treatment rooms.
• Collect and verify insurance information and document eligibility for services.
• Inform patients about co-payments, sliding fee discounts, and financial obligations.
• Collect co-payments, fees, and account balances accurately, and document payments in the EHR.
• Serve as the first point of contact to address patient inquiries and direct them to appropriate departments or staff.
• Ensure Accurate and confidential input of patient information into the EHR.
• Maintain the privacy and security of patient records in compliance with HIPAA and FQHC policies.
• Collaborate with clinical staff, billing, and other departments to support smooth patient flow and accurate documentation.
• Communicate scheduling issues, urgent needs, and patient concerns to appropriate team members.
• Participate in patient access and quality improvement projects, such as recall outreach, scheduling optimization, and patient satisfaction efforts.

Our team enjoys great benefits, including medical, dental, vision, 8 paid holidays, 2 floating holidays, generous paid time off that starts to accrue on your first day, and a 403(b)-retirement option. This position will have a Monday - Friday (5 day/8 hour) schedule and may offer support to other sites as needed.

Compensation is $18-$19/hr.

EOE