Patient Access Representative

Rockbridge-Area-Health-Center; Lexington (VA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Paid time off

Job summary

Rockbridge Area Health Center seeks a Patient Access Representative to manage front desk operations, verify patient demographics and insurance in the EHR, and schedule appointments efficiently.

The role emphasizes accurate data entry, privacy protection under HIPAA and FQHC policies, and collaboration with billing and clinical teams to ensure smooth patient flow. Compensation is hourly with benefits.

Qualifications

• Experience with patient registration and eligibility verification.
• Ability to collect payments and document in the EHR.
• Excellent communication and customer service skills.
• HIPAA compliance and privacy awareness.

Responsibilities

• Welcome patients and visitors in person and by phone.
• Verify and update patient demographics, insurance, and registration in the EHR.
• Schedule appointments to optimize patient satisfaction and resource use.
• Collect co-payments and document payments in the EHR.
• Inform patients about fees, discounts, and financial obligations.
• Serve as first point of contact and direct inquiries to the correct staff.
• Maintain confidentiality and HIPAA compliance in all records.
• Collaborate with clinical staff to support patient flow and documentation.
• Participate in scheduling improvements and recall outreach programs.

Skills

Customer service

Scheduling

HIPAA compliance

EHR literacy

Phone etiquette

Interpersonal communication

Tools

EHR system

Job description

The Patient Access Representative performs the duties and functions of the Rockbridge Area Health Center (RAHC) front office area and ensures that they are carried out with accuracy, timeliness, and confidentiality. They will be an active participant in the mobile program and assist in the administration and maintenance of an efficiently operated clinic.

• Welcome patients and visitors in a courteous and timely manner, both in person and over the phone.
• Accurately verify and update patient demographics, insurance, and registration information in the EHR.
• Schedule appointments to optimize patient satisfaction, provider time, and most effective use of examining and treatment rooms.
• Collect and verify insurance information and document eligibility for services.
• Inform patients about co-payments, sliding fee discounts, and financial obligations.
• Collect co-payments, fees, and account balances accurately, and document payments in the EHR.
• Serve as the first point of contact to address patient inquiries and direct them to appropriate departments or staff.
• Ensure Accurate and confidential input of patient information into the EHR.
• Maintain the privacy and security of patient records in compliance with HIPAA and FQHC policies.
• Collaborate with clinical staff, billing, and other departments to support smooth patient flow and accurate documentation.
• Communicate scheduling issues, urgent needs, and patient concerns to appropriate team members.
• Participate in patient access and quality improvement projects, such as recall outreach, scheduling optimization, and patient satisfaction efforts.

Our team enjoys great benefits, including medical, dental, vision, 8 paid holidays, 2 floating holidays, generous paid time off that starts to accrue on your first day, and a 403(b)-retirement option. This position will have a Monday - Friday (5 day/8 hour) schedule and may offer support to other sites as needed.

Compensation is $18-$19/hr.

Visit www.rockahc.org to learn more about Rockbridge Area Health Center. EOE