Patient Access Representative

North Texas Area Community Health Center, Inc.; Fort Worth (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

North Texas Area Community Health Center, Inc. is seeking a detail-oriented front desk coordinator to support patient registration, check-in/check-out, and scheduling across multiple sites in Fort Worth, TX.

You will verify demographics, assist with insurance and financial screening, collect copays, and ensure compliance with HIPAA and HRSA guidelines while delivering friendly, culturally sensitive care to patients.

Qualifications

• Greet patients with respect and cultural sensitivity.
• Register new patients and update demographic data in the EHR.
• Collect required documents (ID, insurance, income verification, forms).
• Verify patient identity and appointment details at check-in.
• Collect copays, sliding fee scale, and balances; inform wait times and procedures.
• Schedule, reschedule, and confirm medical/behavioral health appointments.
• Verify insurance eligibility and determine patient financial responsibility.
• Educate patients on payment options and financial assistance programs.
• Maintain HIPAA compliance and confidential handling of information.
• Balance cash drawer and reconcile payments; handle multiple sites as needed.

Responsibilities

• Greet patients and register them accurately in the EHR.
• Process check-in, check-out, and follow-up scheduling tasks.
• Perform insurance verifications and financial screenings.
• Communicate effectively with patients and staff in a fast-paced setting.
• Protect patient privacy and comply with HRSA/FQHC policies.
• Maintain organized records and cash handling with accuracy.

Skills

Customer service

HIPAA compliance

EHR data entry

Cash handling

Scheduling

Insurance verification

Financial screening

Documentation

Communication

Tools

EHR system

Job description

Essential Duties & Responsibilities

Patient Registration & Front Desk Operations

Greet patients in a welcoming, respectful, and culturally sensitive manner. Register new patients and update demographic information accurately in the electronic health record (EHR). Collect required documentation (photo ID, insurance cards, income verification, consent forms). Ensure completion of required forms in compliance with HRSA and FQHC guidelines.

Patient Check-In & Check-Out

Verify patient identity and appointment details at check-in. Confirm and update demographic, insurance, and contact information. Collect copayments, sliding fee scale, and outstanding balances at time of service. Inform patients of wait times and clinic procedures. Complete check-out process by scheduling follow-up appointments and referrals. Provide visit summaries, receipts, and patient instructions as directed. Reconcile daily payments and maintain accurate cash-handling procedures. Review account past-due balance (i.e., ROA, CIB, Bad debt).

Scheduling & Call Center Support

Schedule, reschedule, and confirm appointments for medical, and/or behavioral health services. Answer inbound calls and respond to patient inquiries promptly and professionally. Conduct appointment reminder calls and follow-up outreach as needed. Ability to perform appointment processing to include requesting hospital records when needed.

Insurance Verification & Financial Screening

Verify insurance eligibility and benefits prior to patient visits. Determine patient financial responsibility (copays, deductibles, outstanding balances). Conduct financial screenings and determine eligibility for the Sliding Fee Discount Program (SFDP). Review income documentation and apply sliding fee scale adjustments per FQHC policy. Educate patients on payment options, financial assistance programs, and coverage enrollment resources.

Compliance & Confidentiality

Maintain strict adherence to HIPAA and patient confidentiality standards. Ensure compliance with HRSA, federal, state, and organizational policies. Document all patient interactions accurately and timely. Maintains cash drawer along with ensuring accuracy and security at all times. Responsible for balancing the money batch at the end of your shift. Other duties as assigned.

Performance Requirements

Support co-workers and engage in positive interactions. Communicate professionally and timely with internal and external patients. Demonstrate friendliness by smiling and making eye contact when greeting all patients. Provide helpful assistance in anticipating and responding to the needs of our patients. Ability to stay calm under pressure and deal effectively with difficult situations. Ability to recognize and respect cultural diversity of patients. Recognize and responds effectively to verbal, nonverbal, and written communication. Ability to follow established policies and procedures dealing with health care. Comply with established risk management and safety procedures. Able to establish and maintain effective working relationships with the public and healthcare team. Must respect the confidential nature of medical information. Working knowledge of standard concepts, practices, and procedures. Able to work efficiently and cope with emergency situations. Capable of using experience and judgment to plan and accomplish goals. Able to read and interpret documents such as charts, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine report and correspondence. Ability to work in a fast-paced environment. Must have efficient computer and typing skills. Professional manner and appearance. Travel to all sites as needed.